I recently spent 4 nights at the Crillon, and I can't possibly understand any of the complaints about the hotel.
The check-in was perfect. The hotel manager happened to be at the front desk area and checked us he. He noticed we were American, asked us about our transatlantic flight, suggested that we not take a nap to fight the jet lag, and led us up to our room. We arrived at 9 AM and a room was ready for us. He then personally escorted us up to the room where our bags were already waiting for us.
Much to our surprise, we were upgraded to a beautiful suite. It was tastefully decorated but not too over the top. We had a terrace with a view of the American Embassy across the street and the Eiffel Tower. The room had a sitting area, fresh fruit every day, an amazing shower (bathroom all around) and a dressing room. Hands down, there's nothing possible to complain about.
The concierges couldn't have done a better job. We asked for 4 restaurant recommendations - a 3 start michelin, a typical, non-tourist french brasserie, a neighborhood italian restaurant, and a neighborhood french place. EACH restaurant was phenomenal. With minimal explanation as to what we were looking for, the concierge knew where to point us. I was also quite impressed that the entire conceirge, front desk, and bell staff knew us by name and greeted us by name. How they remember such things, I'll never know. The concierge desk also has tickets to most museums so you don't have to wait in line.
The purpose of our trip was pleasure, and the concierge was more than happy to assist with our site seeing needs. Sure, we asked dumb, american tourist questions and we didn't once experience any disdain on the part of the concierge staff to answer our questions
The location is perfect for exploring both the left and right bank by foot. We walked just about everywhere we went. One afternoon there was a forecast for showers, and the doorman altered us to such and offered us umbrellas.
I can't praise the hotel enough. It's beautiful. The rooms/beds/bathrooms made me feel like I was at home. The staff is of the highest caliber. The best compliment I can pay to the hotel is that I will never stay anywhere else in Paris.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.