I stayed with my wife 2 nights mid-December 2004. My wife saw a gourmet package on their website, which included 2 nights accomodation, breakfasts included and one dinner for 2 with a choice of at least 2 wines.
The food and service are very good, very classy dining room and bar, with incredible views. Staff at the restaurant are truly professional and you can tell they enjoy their work.
However, we had a small fron desk problem with the price. My wife called the hotel and booked directly with them this package, and spoke twice with the same person who confirmed the price. Upon leaving we were presented with a bill that exceeded 100 euros, tried to reason with the same person but was not very efficient, kind of took it personally. My wife has no written proof of the price he quoted, and it really wasn´t about the money, since we had a wonderful extra meal not included on the package. After asking to speak with his manager, he did so himself and the bill was corrected.
Another front desk inefficiency was that I mentioned we were going to visit Sintra (20 min drive) and the Pena casttle, and they didn´t mention it was closed (Mondays), not a big big deal, but you might expect a 5 star hotel to know this information about one of the country´s most famous monuments.
I believe they will build an outdoor pool in 2005. It is true that the facilities are scarce, but it is a great classy, quiet, wonderful-view gourmet hotel.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.