Just returned from 3 nights at the Henipa, our third stay at the hotel.
The receptionist was quite friendly on arrival, we were quite early and asked to come back at 11am. When we got back just after 11am we were given a room. The rooms have had a lick of paint since our last visit. The beds had a new bedspread, old furniture but overall quite pleasant. Overlooking the pool with a small balcony. Bathroom small but all in working order.
Booked a half board option, breakfast medium buffet with hams, cheese, breads, selection of hot foods, yogurts. Breakfast is in a room in the basement, it is quite dark with no atmosphere.
Our first night was on a Saturday, there was a wedding party in the evening. This was held in the main resturant and also outside. This meant that hotel guests ate their dinner downstairs in the same room as used for breakfast.
In the past, guests would eat on the whole in main restaurant for all meals but it seems that this is mainly used for venues and is either being made ready for an event or being cleaned after a bash.
The buffet was awful compared with what we have been used to at the Henipa. A few dishes of salad, coleslaw, potato salad and then five hot dishes including some unidentifiable meat, First night only apples for dessert. We asked for carbonated water and we were given these in paper cups. All of the good food and luxury items such as glasses being used by the wedding party upstairs.
The waitress could not understand why we complained and she gave a big shrug and she was sulky for the rest of the time we were at the hotel.
The other evening meals were held outside, however the food had not in improved.
The hotel setting is lovely with flowers all round the grounds, the pool is kept clean at all times and the rooms improved.
The serice is a big let down, and the management seem to lavish all of the venue guests rather than the bread and butter hotel guests. I have inlcuded pictures from this weekend showing how nice the hotel looks, shame it doesn't follow through.
Last time I gave four stars, this time 2 stars. This is because I feel the management have a great hotel but are running it into the ground and concentrating more on functions. We will not be revisiting until we can see improvements
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.