well we have just returned from our honeymoon at the ocean coral, and had the most amazing time! we were a little worried by some of the reviews we had seen on here, but were pleasently surprised by the service and experience we recieved.
we found all of the staff very helpfull and friendly and were lucky enough to have a truely memorable stay. i think you need to experience the place for yourself and try not to be swayed by the reviews! everyone has their own ideas on what makes a holiday special and for us it will be the memories we will always have from our stay!
i highly recommed this as a honeymoon resort as their are also some fantastic trips there if you want to do them! we highly recommend the dolphin swim.

Hola , just came back from spending a great vacation with friends ( 9 of us ) at Ocean Coral & Turquesas hotel in Puerto Morelos Mexico. Hotel is situated 20 minutes from Cancun in the Mayan riviera and about 20 minutes from Playa del Carmen ( shopping ) .This hotel , just opened dec.2007, offers just about anything you would want in a 5 stars hotel . Traveled with Air Transat sept.13 to sept.20 . Check-in and check out was fast and efficent . Bags were brought to and from our rooms by bell boy . Staff speak English and Spanish and are very friendly . Rooms are very clean and spacious.They have a bar filled with 2 beers,6 colas,4 bottles of water and a flat screen t.v. In room safe is free and , get this , a phone in the toilet area , next to the toilet seat . Puerto Morelos has the second largest reef in the world , good for snorkling . The beach had weeds when we were there but only because of hurricane IKE . Usually it's very clean . There are many huts on the beach for shade .There are 4 pools and the main one has all the activities .They cater to children and have a special area for them ( Daisy club ) . The rooms have a balcony and most have at least a partial view of the ocean . There is a spa,a gym and a theater for shows or movies .There are 3 specialty restaurants , Japanese ( good show there ) ,Italian and Mexican . Dress code at these restaurants is LONG pants only for men .No shorts or any other type of pants . No reservation needed , first come,first serve .They give you a buzzer if the line-up is long and call you when your table is ready .The buffet serves meals from 6.30am. to 10.00pm. No dress code for the buffet except for supper which is , wear top,shoes ( sandals ) and shorts . Sport bar is open all night ( the only one ) .Nightly entertainment is so-so with d.j. only.Not much live shows . You can take a tour bus and go bar hopping in Cancun . They have a good size gift shop .The grill opens at noon for lunch, no dress code , and is open at night for supper , dress code and $$ extra . You can have CHAMPAGNE at all your meals , even at breakfast ( which we did ) .Currency is pesos and U/S dollars . No Canadian money .Would we go back ? YOU BET ! Thanks to our friends , we had a great week . Need more info ? Sheila & Don sheilaboucher@sympatico.ca

First and most ***IMPORTANT***
If you like a clear water beach this is not the resort to visit. It has currents coming in that bring seaweed and plastic garbage all day long and everyday!!! There are staff on the beach raking and removing yards and yards of it away as it washes in from the waves and in off your body as you are wading through it to get out. People were picking up floating garbage as they wading through the "swamp". It is absolutely disappointing to say the least. You cannot see to snorkel and we never went in on the last few days as the water was brown with seaweed and our calves couldnt stand being stung by something. A local told us beaches north of Puerto Morelos almost to Cancun are always like this.
So we chilled at one of the 4 huge beautiful pools. Plenty of chairs, umbrellas and tables, constant poolside service and oops no bathrooms. No bathrooms at 3 out of 4 pools and the 1 pool with bathrooms was so clean I wondered if the staff kept it up that incredibly well or if people were using it??? Very unsanitary to me and unacceptable for any hotel.
Food is what is to be expected, lots to eat. Fresh, fried, or over salted. Delicious coconut icecream! YUM!
Rooms were modern, large and decorated with lots of decorative pillows that smelt like sweaty armpits. The pillows you sleep with smelt much the same as they are long body pillows stuffed into 1 queen size cover so over 1/3 of the pillow is uncovered and against your face or where ever they guy before you had it stuffed when he slept with it.
I have stayed in the past few years at the Iberostar Del Mar, the Palladium Colonial, Sandos Caracol, and the Bahia Principe. All for 2 weeks and never have I wanted to come home on the 5th day like I did at the H10.
I absolutely love travelling, love Mexico and have never had a bad thing to say about any where we have stayed. Never had a disappointing vacation in my life like this one.
The staff and service was the best I have ever encountered but, not enough to bring me back or recommend it.

My gf and I just got back from this nice and beautiful hotel. We paid $850 for one week (9/7-9/14) at this all inclusive hotel in Puerto Morelos (PM). Our primary goal was to get certified in scuba diving, and to relax by the pool and on the beach. This hotel was perfect (or close to it).

Overall:
Consider the price that we paid and the service that we received, it was well-worth the trip. The facility is new, the staffs are friendly, and the food was good enough for one week without getting too boring.

Checking in:
It is likely you will arrive early like we did. We got to the hotel around 10:00 a.m. We requested an early check-in and were able to get into our room by 1:30 p.m. First thing you will do is talking to a hotel staff, who explains to you different facilities in the resort (i.e. where can you go to eat and swim) and tries to schedule a time-share breakfast meeting (though they claim it's not) with you. There should be some waiter carrying rum-punches around; if not, get some of your favorite drink at the bar. My recommendation is blue margarita. We ended up canceling our breakfast meeting due to conflict with our planned chichen itza trip. But, as fate would have it, we ended up not going to Chichen Itza and went to H10's time-share meeting and actually purchased one. (eh if this interest you, go to the forum and read about my EL CID timeshare complaints.)

Back to checking'in and killing time before actually getting into our room, we went down to the snack bar by the adult pool, and had brunch till 12:30 p.m. and went to Casa Del Mar to have lunch again. Snack bar is out door and not air conditioned. We saw flies surrounding the burger and hotdog buns, and we avoided those. (I did end up having a burger there during my stay when I did not see any flies around.) Casa Del Mar is nice and cool, and this is your main buffet hall for all three meals, so you will very familiarize with it.


Rooms:
We stayed in building 11 on the fourth floor. I emailed Erica and let her know that we are here for our 6 year anniversary, and she didn't let us down. There was champagne and chocolate-coated strawberries waiting for us in the room.

The room is nice and clean. Large shower for two, and a rather small but long-enough for one tub. Shower does leak, because of the bad design. However, it didn't bother us a bit. Just put down a tower and all is well. Limited toiletries was a little disappointing; all the essentials are there, but nothing fantastic.

The TV was my nemesis. I was able to get ESPN1 and 2 in English here and there, but never consistently. Maybe it's my fault for tinkering with the settings. (go to menu and do std and auto scan can give you more access to channels, sometimes. But it resets after you turn it off.) Most shows are in Spanish and some movie/tv-show channels are in English.

Maid was friendly, or maybe we were just lucky. Every request that I leave on a note pad, with my 3-5 dollar tips, she fulfilled. (I need my diet cokes and gf needs her water.) We were able to obtain 2-3 sets of white towels form her everyday. We needed extra towel for our scuba lesson in town and she had no problem giving them to us. Our maid always did nice towel arts (Swans etc), tissue arts, and curtain arts that gf loved.

Great view from the balcony - but I wouldn't go out at night to the balcony without bug spray. In fact, past sunset, I would not be out without some Bug-Off. Please do remember you are entering a jungle. Another warning would be do not put food on the table next to Ethernet cable, close to the balcony door. Ants.

Internet works in the room if you got your own Cat-5 cable; otherwise, please visit the lobby. I had no problem using the safe in room with my 12" laptop.

Beach:

This was somewhat disappointing. The truth of the matter is the beach is just full of seaweeds, unless you swim out a bit or go south ( Cozumel or Tulum) . We walked all the way from PM town back to H10 along the shore. Seaweed was at every beach and in front of every hotel. You see four wheelers driving by throughout the day to pick them up. Beyond that, the sand is soft, the water is warm and the sky is blue. It's still nice to swim in and good enough to walk on. I give them benefit of the doubt, because of the past four hurricanes, especially IKE.

Plenty of chairs and shade by the beach in front of hotel, and depending on your fellow travelers, there may be some nude-sunbathers.


Pools (3):

Kids Pool - this is where you play water polo, volleyball, and basketball. During my stay, there were not a lot of kids, so this pool was actually quite enjoyable.

Adult Pool - This pool has music and a swim-up bar, but they seriously need to staff this bar with better bartenders. It's a hit of miss depend on the hour of the day.

Pool by the VIP Lounge - Peace and quiet normally. This is where you can swim lap if you feel like it.

All three pools has jets and are beautiful to look at. The only issue that I have are towel cards. I only found one location to be consistently open throughout the day, which is near the kids pool. Towel cards get you the big blue long beach towel.

About the beds by the pool, I do see people reserve it w/ their blue towel early in the morning, but maybe because it's the hurricane season, we were able to get one usually at night without much hassle. These beds are overrated anyways.

Food:

Casa Del Mar - main buffet place. Breakfast/Lunch/Dinner. Good variety of food. It's just like any college cafeteria, you can make your own omelets for breakfast or pasta (for lunch and dinner.) For dinner there is usually some special foods: fried fish (pretty good), and steak, pork or chicken. These all depends on the chef that's making it. I was able to get them to make my flank steak just the way I like it - medium rare. But, if you don't tell them, it probably will be well-done and to some that just taste like rubber.

Ice-cream is okay, but I ended up having one-three every dinner, maybe because it's just hot outside.


Snack Bar - another place to eat all day long. But see above, we generally avoided it, because it's outdoor. Nothing special here other than you get a good view at the pool and the beach.


Themed Restaurants - generally, you have to wait and cannot make reservations, unless you are a VIP. We ended up becoming a VIP and did not have to wait when we showed up at our reserved time. It's just a change of themes, I would still say Casa Del Mar is better. And for all themed restaurants, guys suppose to wear long pants, jeans are fine. At first I was annoyed, but it's fine. After all, gf does put on nice dress for me, the least I could do was put on my jeans and a polo shirt.

Japanese restaurant - food is mediocre. You should go there for the experience, if you went with friends. It's Benihana like. Cream cheese sushi is okay with me, but gf disliked it. She finds food here to be on the salty side.

Italian restaurant - Salmon is good and lasagna is okay. We ended up eating here twice. Service is hit or miss. They do seem like they are making an effort to please.

Mexican restaurant - Another medicore food place for me. Maybe because I was spoiled with the taste of real guac in PM. Order the Mayan Coffee, it's just a nice fire show to look at. The actual coffee is too chocolaty for me. Fish fillet was half decent.

Mike's Cafe - Coookies, cakes, and coffee. Nothing impressive here. Come here in the afternoon, if you want to change scenery. Gf enjoyed reaching into the big cookies jars and taking out the cookies. Their drinks/food here is eh.

Sports Bar - Wings and Fries are good. I would say no to the nachos. Ribeye steak was a joke. (unless you can get them to cook to medium rare).

VIP Lounge - only breakfast, but it's nice a quiet. Lunch and dinner are just finger foods - kabobs etc. Gf and I ended up having all our breakfasts there once we became a premium member. Very peaceful and quiet at all times. There is room for improvement there though.

Bars/Drinks:

Bartenders are nicer in the lobby than by the pool. There is no top shelf liquor unless you become a Premium member and/or your wrist band is a different color. They generally make an effort to make you drinks and they are not water down drinks either. But, cheap alcohol is cheap. Don't expect too much.
[VIP lounge at night have a very nice female bartender and where they take you to do timeshare meetings have pretty good bar tender too. Plus you get better alcohol there too. ]

You can get water for your morning trip at the front desk or bar. We did not have any problems.

Customer Service

Customer service is great for us. Again this may be because either it was a slow season or that we tried to tip. We are reasonable tippers, 1 dollar per luggage and 3-5 dollar per meal. Nothing exceedingly generous. Yet, the staff always said hi when they walked pass you and the day of our departure, the bellboy ( sorry that I forgot his name) who helped us moving in 7 days ago, asked when we were checking out and wrote down our room number. He showed up on-time at our door and assisted us with our luggage.

Using the lobby phone was pretty easy. I had them calling local numbers for me (which you could do yourself by pressing 9 on the phone in your room. I didn't find out till later.) They are actually quite attentive. We sat at lobby waiting for our "tour" that we bought from an El Cid guy working at an information booth in Puerto Morelos from 6:30 and 8:30. The staff came by and offered assistance. I went to front desk and had them call several number every 15-30 minutes. They had no issues and even asked me if everything was fine a day later.

Nightlife:
This is not a party resort. In fact, PM is not a party town. Go to Cancun for that. There are buses or cabs that take you to Cancun or Playa. The staffs do try their best to put some some events at night, but I was not very impressed with them.

The Spa:
SPA is mediocre. I guess it's okay to get a rub down after you put your skin thru 4-5 days of sun torture. It's just another place to relax. Gf and I had an hour massage together. It was nothing spectacular. But by purchasing their services at the SPA, you gain access to their steam room, and jacuzzi in the back.

The Gym:
Quite a pleasant surprise. It is small but it has almost everything you need. Dumbbells up to 50lbs. Bar/plate weights for deadlift, shoulder press. Machines for legs, chest. Treadmills and bikes. It's not that crowded when we went; but we only went there once.

Summary:

I truly enjoyed my time at the resort and it was money well spent. Before you make a trip here, you need to remember that it's a jungle out here. There are going to be mosquitoes and flies. None in the rooms though. But if you don't put on bug repellent after sunset, you will be a pretty good target. Not sure why others are comparing this to 5 star resorts where they are paying 2-3 times more money per night. If I was paying that much, I would expect no wait at all time. But, I digress. At H10, they are a little understaff at certain locations (esp swimup bar) at times, but the staffs generally make an effort to get what you want/need for you, at least GF and I never had a problem. Final note, this applies to all resorts, but especially not adult-only resorts. It really depends on who else in on the resort with you at the same time. During our stay, there were kids, but all of them were polite and adorable. Didn't really interfere with our stay. Only saw them at the kids pool or the pool near the VIP lounge. But, on our last day, which marked the beginning of Mexico Independence Day, we saw TONs of kids and new guests. We were glad that we were out of there.

Feel free to private message me if you have specific questions.