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Ceiba del Mar Spa Resort: Traveler Reviews

Call now to book: 1-800-45-HOTEL from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4.5 of 5 stars 203 Reviews
5.0 of 5 stars
140
4.0 of 5 stars
39
3.0 of 5 stars
6
2.0 of 5 stars
13
1.0 of 5 stars
5
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#2 of 24 hotels in Puerto Morelos
Show Hotel DetailsHide Hotel Details
  • Hotel class: 4 of 5
  • Rooms: 88
  • Address: Costera Norte Puerto Morelos 77580 Mexico
Property Type: Resort
  • Hotel featuring an assortment of amenities, sports facilities and leisure activities.
Description: Reflecting Mexican contemporary style and colors, all rooms with ocean view and concierge service. This description is based on information provided by the hotel.
Fitness Center Restaurant Room Service Swimming Pool
Check Rates: $357 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Ceiba del Mar Spa Resort

( 20-24 of 203 )
“Wonderful”

Ceiba del Mar Spa Resort

4 of 5 stars
Youngstown, Ohio
May 17, 2008
2/4 found this review helpful

For a quick getaway, my wife and I were looking for smaller, boutique resort with a beautiful beach and lush setting for a relaxing break. This place is it.

First, one of the managers, Samy, picked us up at the airport with cold towels and bottles of ice cold water. When we made a comment on the soothing music CD she was playing, she offered to make us a copy. Which she did.

Upon arrival, we were given a beach-front 2nd floor master suite, even though we had only booked a junior suite. Comfortable king bed, flat screen TV in the separate living room, two bathrooms, and two balconies. One ocean front, the other pool/ocean view.

Every morning we had the complimentary breakfast of rolls & jam/
butter. That was enough for us due to the huge portions at the resort's two restaurants each night.

Every day was spent under one of their beach palm umbrellas. Reading and listening to the surf. The beach at the resort is absolutely gorgeous. It is cleaned of sea grass every morning.

The staff was always friendly and learned your name immediately. Acxel and Anna at the beach were great and always anticipated when we wanted something.

Lunch was burgers & fries on the beach or seated on one of the couches at their ocean front restaurant.

Before we arrived, we had grand plans to go on snorkling trips and visit some of the Riviera Maya tourist sites. But laying on the beach won out every day.

With all these positives, there were some negatives that caused us to withhold the Excellent rating from this wonderful resort.

First, the food. While their two restaurants served good food in large portions, it was not great. My recommendation would be to decrease the portion size and focus more on quality not quantity. John Gray's restaurant a 5-minute cab ride away, got it right. Absolutely amazing food. Incredible goat cheese pizza appetizer and believe it or not, his mac & cheese with shrimp main course was stellar. Their bar served the best Margarita on the coast.

Second, while everyone was very friendly, there seemed to be a different concept many times on what was timely service. Sometimes requests took awhile or never at all.

And finally, the biggest complaint occurred the afternoon we spent in the spa. There was a wedding at the resort that day and the bridal party was getting ready in the salon & spa. The bride and her attendants were going through the women's side of the spa to the common area in the back. So they walked past the spa entrance desk with several employees present there. No problem, except the male wedding photographer with them followed. Right through the women's spa. No spa employee choose to stop him. My wife was inside at the time, just getting out of the shower. After a confrontation in the women's spa, my wife went immediately to the front desk to complain. After continued apologies throughout that day from various management personnel, both male and female, it became obvious that they did not understand the extent of my wife's feeling over having a male stranger see her naked.

So while we feel Ceiba del Mar is a wonderful resort, we feel other American travelers should know that there are some cultural differences to be aware of.

  • This TripAdvisor Member:
    • Liked — Eating breakfast every morning on our ocean front balcony
    • Disliked — Sporadic service quality
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rayjay80's Summary
Date of Stay: March 2008
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 35-49
Member since: July 17, 2006
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 2 of 5 stars Service
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway
I do not recommend this hotel for:
Young singles, Great pool scene, Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Beach / Sun, Outdoor / Adventure, Spa
Was this review helpful? Yes No
Check Rates
Average price*: $357 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Best in Mexico!”

Ceiba del Mar Spa Resort

5 of 5 stars
West Texas
May 14, 2008
1/1 found this review helpful

My wife and I just celebrated our 20th wedding anniversary at this resort. It was more than we expected. If you are looking for a QUIET place to relax and enjoy a beautiful beach and pool, this is it! All of the staff were amazing. They had our room number memorized by the second day we were there. This is the slow season for them (no kids allowed) so at times we were the only ones in the restaurants or pool/beach. The beach was awesome! The texture and color was something between baby powder and sugar. The snorkeling was also great, Enrique runs the dive shop on the property and its only about a 2 minute boat ride to start your snorkeling trip. The food was great. Especially the guacomole and chips by the pool/beach and the shrimp quesadillas (off Menu). They have a sushi bar in the evenings, the Mexicano is the best. The resort will pick you up from the airport if you email them 3 days in advance with your flight info. You have to walk through the guantlet of people trying to sell you transportation to the outside to meet the driver....it took 1.5 hrs to get through mexican customs when we arrived, dont worry the driver will be waiting on you outside. If your looking for a place with planned actvities, music by the pool, etc this is not the place to go. The most relaxing vacation we have ever taken.

  • This TripAdvisor Member:
    • Liked — perfect rooms just steps from the pool and beach
    • Disliked — needs more selections of Puerto Morales items in gift shop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestTexasTex's Summary
Date of Stay: May 2008
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 35-49
Member since: April 06, 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Older travelers, Great pool scene, Tourists
I do not recommend this hotel for:
Young singles, Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Beach / Sun, Great food / Wine
Was this review helpful? Yes No
Check Rates
Average price*: $357 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Best in Morelos”

Ceiba del Mar Spa Resort

5 of 5 stars
Santiago, Chile
Apr 29, 2008
1/1 found this review helpful

We stayed at this place for quite a few nights as the last stop in our honeymoon. Despite worse than average weather, we had a wonderful stay. We got there without any reservation, just wandering around the Riviera Maya looking for a nice place to stay (and having read some reviews in Tripadvisor).
We immediately liked the setting, a smaller resort with everything we wanted, close to a small town, and above all without wristbands!
The staff is very friendly and attentive. They showed us around, and we could pick our room among six different alternatives, all with excellent views, but some larger and better oriented than others. The private beach is fantastic, they keep it very clean, and the pools are great.
Overall, a great experience.

  • This TripAdvisor Member:
    • Liked — beach, pool, rooms, staff...
    • Disliked — pricey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zipo42's Summary
Date of Stay: January 2008
Traveled with: Spouse / significant other
Visit was for: Honeymoon
Age group: 25-34
Member since: February 20, 2008
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, Great pool scene
I do not recommend this hotel for:
Young singles, People with disabilities, Pet owners
I selected this hotel as a top choice for:
Beach / Sun
Was this review helpful? Yes No
Check Rates
Average price*: $357 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Quiet relaxation”

Ceiba del Mar Spa Resort

Apr 28, 2008

For a quiet, relaxing and most wonderful vacation, Ceiba del Mar is it. The food, the service, the rooms, the people -- all exceed expectations. It is a quiet resort. No night life to speak of -- just the way we wanted it. This was our second visit and I'm already dreaming of our third!

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
snorklefamily's Summary
Date of Stay: April 2008
Member since: February 12, 2008
Was this review helpful? Yes No
Check Rates
Average price*: $357 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Very nice, relaxing stay”

Ceiba del Mar Spa Resort

5 of 5 stars
New York City, New York
Apr 27, 2008

My husband stayed at Ceiba del Mar last month for 4 nights and had a really nice time. The staff was very nice, our standard room was spacious and bright - just like the -photos on the website. The beach and pool was nice and not at all crowded. The hotel is about a 5 minute ride ($2-3) from the town of Puerto Morelos, so its easy to leave the property. We really like the spa as well. In short I think if you are looking for a relaxing & easy to get to getaway, that is not touristy this is a great spot.


The diving was surprisingly good and much cheaper than other places we've been. We went with Aquanauts Dive Adventures (www.aquanautsdiveadventures.com ) and would highly recommend them. The shop is run by a husband and wife couple (William & Crescent), most of their equipment is less than a year old. We lucked out and were the only 2 divers with them for 3 days. Our favorite dive was the night dive- which I can only describe as Magical.

On the food front, John Gray's was our favorite place by far. The restaurants at the resort where good as well - but we only had lunch there. Our package included one romantic dinner, which was not very good - so I’m not sure I would recommend the all inclusive package.

  • This TripAdvisor Member:
    • Liked — Easy to get to, secluded, and small
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
anna78's Summary
Date of Stay: March 2008
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 25-34
Member since: November 29, 2005
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 4 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles
I selected this hotel as a top choice for:
Beach / Sun, Spa, Other
Was this review helpful? Yes No
Check Rates
Average price*: $357 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com

Reviews of Ceiba del Mar Spa Resort

( 20-24 of 203 )
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Ceiba del Mar Spa Resort Also Known As

Address: Costera Norte, Puerto Morelos 77580, Mexico