We stayed at Azul from June 10-16 with a group of 23 guests (including ourselves) for our wedding. Overall, the experience was AMAZING and I wouldn't hesitate to go back to Azul.
Reception was easy, relaxed and very service focused. Cold scented towels, champagne and extremely friendly staff greeted us. The lobby is beautiful and has a very spa like feel.
I was a bit concerned with our room given previous reviews but I found it to perfectly fit our needs. King bed was very comfortable, not at all hard as mentioned in previous posts. We were in a "deluxe" room (#106) and had a fabulous view of the water. All of our guests rooms were very nice, and all clean and you could see at least some of the ocean from each. Other guests complained of the walls being a bit thin and noises being easily transmitted from one room to another, but we didn't experience this at all (likely because our room was on the end). Room was always stocked with plently of bottled water, sodas, beer, juice, etc. The IPod dock in each room was a MAJOR bonus. It was very nice to be able to set our own soundtrack in the room. Rooms could possibly have been seen as a bit on the small side, but since we spend very little time in our room, I feel that a huge room is a waste of real estate. Bathroom was modern and updated. We had a few problems with toilet clogging but they were addressed immediately by Azul staff.
This is a small resort so definitely no "Disneyland" feel. Pools are small and activities are pretty mellow. It was truly perfect for us, since we had so many friends and family to interact with. It was very intimate and personal. All of the staff learned our names almost immediately and made every effort to call us all by name. There is not so much to do here other than relax so for families with teenaged children or very active types it may be a bit too quiet. Again, completely perfect for us.
I a bit of a "foodie", and overall found the food to be much better than I expected. Food at Blue was my favorite and room service items were all very good. I did not order wine (as it was very overpriced) and instead took advantage of all of the yummy mixed drinks that were included. Azul offers all of the major "Top Shelf" liquor brands you'd expect to see in the US (ie - Gray Goose, Jim Beam, etc). They made delicious fruit based drinks and mojiots. Our last evening there we did a private sunset dinner on the beach which was included in our wedding package. The set up for this event was absolutely lovely and the food was exceptional! If you are celebrating a special occassion I would highly recommed splurging on this service. The special breakfast served in the room (again included in our package but available for purchase) was also absolutely delicious.
As everyone has mentioned the beach butlers provide a wonderful service and they were all warm, friendly and endlessly helpful. I am completely spoiled!
The wedding coordinator, Carolina, as well as Lomas wedding representative, Gilberto were both an absolute pleasure to work with. Our event went off without a hitch. Decorations were lovely, officiant (a female Mexican judge since we did the legal ceremony) was wonderful and easily incorporated all of the items we wanted. My flowers were stunning, which was a suprise since I had only arranged for the ones included in the package since I didnt want to spend extra. I used the resorts hairstylist, Anna, for my hair and it was absolutely perfect. I had forgotten the pictures of what I wanted and she still was able to create exactly what I had in my head. We had a private reception after the wedding and the food was again, MUCH better than I had hoped. Everyone loved it and we had a sound system to hook up our IPod so we could dance. Photography was done by Sol Tamargo (an outside vendor who no longer shoots at this resort due to there outside vendor policy). If ANYONE is considering getting married here, please feel free to email me and I would be happy to answer any questions you might have.
The only negative I have to report is that my Dad had some cash stolen from his wallet while he was away from his room. He did not have it locked in the safe at the time. He filed appropriate paperwork but the cash (about 250$ US) was not recovered. We used our safe for all of our cash anytime we were not in the room and did not have any problems.
A few people particiapted in the time share sales pitch and found it to be interesting (and not high pressure) but for those of us who were not interested we were not approached.
If this is an indication of the level of service at ALL of the Karisma resorts, I can't wait to visit their other properties!
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