Our family of 8 (7 adults & 1 8-mo-old infant) enjoyed a 1-wk vacation in June. We were not very happy when we first arrived to find that they did not have the deluxe rooms available that we had reserved several months in advance. We were placed in smaller superior rooms for 2 nights until deluxe rooms became available, which necessitated a repacking & moving ordeal that was not enjoyable. However, with some pushing & Hugo's (the resort's Exotic rep) assistance we were well compensated for our troubles. We cannot say enough about the beach butlers & dining room wait staff who went out of their way to accommodate our every whim & request. Beach butlers, Heidi, Mario & Hans, were excellent. ALL of the employees were mesmerized by our 8-mo-old blonde, blue-eyed grandson & doted on him at every opportunity. The food was fairly good; however, service was very slow at times. And if there was a wedding reception going on, it got even slower. We used the ample buffet for breakfast until we discovered the "french toast berry & cream croissant" on the menu & fell in love with it to the exclusion of all else. My husband & I celebrated our 35th wedding anniversary with a vow renewal ceremony on the beach at sunset with our immediate family present. We did not request any services from the hotel or hotel staff & did not interrupt any other ceremonies that might have been going on. It was a very short & moving ceremony but was marred at the end by the interference of the wedding coordinator who insisted that we should have gotten permission & paid a fee of $1000 or more for the privilege of holding a private ceremony on the beach. It was very clear that the money was the real issue. We apologized & walked away with a very poor impression of the resort at that point. The La Mancha fast food bar was a delight, as you could get good snacks at any time of the day---ice cream, nachos, quesadillas. I can not say enough about how family friendly everyone was & how accommodating they were toward our infant grandson. They had cribs, strollers, bottle warmers, play mats & jars of baby food available at our request. The beach was beautiful & we were able to find 3-4 palapas in a row each day for our family to use, thanks to the beach butlers who reserved them for us ahead of time. We ate at the Blue Restaurant most nights & were pleased with the quality of food. When we ate at the Chill Mexican Restaurant we were surprised to find no Tex-Mex or authentic Mexican food on the menu and only ate there once or twice. All in all we enjoyed the whole vacation experience with the few exceptions that I have previously mentioned.
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