I spent one night at the Posada El Moro and was pleased with some aspects of my stay. My room was lovely — spacious, light, airy, and quiet, with simple furnishings and some charming touches. In addition, Erika (who speaks English) and her mother (who does not) were very amiable. The inn is very conveniently located, and internet is available during certain limited hours.
I was, however, a bit disappointed in the customer service. For one thing, when I was first shown my room, they discovered that the lock was broken. I was offered the choice of accepting it as is (“you’ll be safe here”) or paying $5 US more per night for a different room. Perhaps others will disagree, but having booked and paid well in advance, I don’t think I should have been asked to pay more for a room with a functioning lock. Instead, they said they would to try to fix the lock, but were unable to provide me with coffee or internet access in the meantime. They did agree to keep my suitcase secure while I went to a nearby internet café. When I returned at the agreed-upon time, my suitcase was sitting, unguarded, in an area that was open to the street. I had to wait a while longer, but when Erika finally returned I learned that they had been able to fix the lock and I was able to check in to the original room. It was by then some 3 hours since I had arrived.
Another disappointment was with breakfast. The breakfast room included the makings for tea or coffee, oranges one could squeeze to make fresh juice, part of a box of cereal (but no milk), and sliced bread with a toaster and some butter and jam. There weren’t enough chairs for all the guests who were trying to have breakfast, and the single, slow toaster couldn’t match the demand. I waited more than 15 minutes just for access to the toaster!
I could provide other examples, but the bottom line is that I experienced disappointing lapses in customer service, lapses that I would not expect from even a budget accommodation.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.