This hotel was appaling and was managed and staffed by people with a very poor attitude to everything they did. I booked a 2 room apartment through Qantas Holidays, and was told I was staying in the Saville (4 star). I arrived at the address to find it was called the Pacific International and told that they were in the process of changing there name to Saville.
1. First bad impression was the dirty hotel foyer.
2. Apartment was dirty with dead and live moths, on the carpet, curtains and linen. I requested that they clean it and 5 hours later it was still not done. We had 2 guys chasing moths with vacuum cleaners at 11.00pm at night. Curtains and door frames had dead moths squashed on them, carpet was dirty. Kitchen appliances did not work correctly.
3. After being told by hotel staff that my lost luggage had not been delivered to the hotel, and being assured by the airline that it had been, I had to go and find it myself in the store room of the hotel, as it sat there for over 5 hrs.
4. Fresh towels were not provided unless requested, and no cleaning of apartment by hotel staff.
5. Requested that hotel staff book a maxi taxi for the 5 of us to the airport, four hours before it was required. He scribbled it on a pad and never booked it. We were left to wait for a maxi taxi for an hour until we could find a maxi taxi.
6.We requested that our bags be stored for 3 hrs after check-out for which they wanted to charge us $12 for. I refused
This place was a dump and not worth the money we were charged for it. Disappointed with Qantas Holidays after seeing the number of negative comments on this site. Unfortunatly I thought I was going to the Saville which has no negative review comments.














