This hotel was appaling and was managed and staffed by people with a very poor attitude to everything they did. I booked a 2 room apartment through Qantas Holidays, and was told I was staying in the Saville (4 star). I arrived at the address to find it was called the Pacific International and told that they were in the process of changing there name to Saville.

1. First bad impression was the dirty hotel foyer.

2. Apartment was dirty with dead and live moths, on the carpet, curtains and linen. I requested that they clean it and 5 hours later it was still not done. We had 2 guys chasing moths with vacuum cleaners at 11.00pm at night. Curtains and door frames had dead moths squashed on them, carpet was dirty. Kitchen appliances did not work correctly.

3. After being told by hotel staff that my lost luggage had not been delivered to the hotel, and being assured by the airline that it had been, I had to go and find it myself in the store room of the hotel, as it sat there for over 5 hrs.

4. Fresh towels were not provided unless requested, and no cleaning of apartment by hotel staff.

5. Requested that hotel staff book a maxi taxi for the 5 of us to the airport, four hours before it was required. He scribbled it on a pad and never booked it. We were left to wait for a maxi taxi for an hour until we could find a maxi taxi.

6.We requested that our bags be stored for 3 hrs after check-out for which they wanted to charge us $12 for. I refused

This place was a dump and not worth the money we were charged for it. Disappointed with Qantas Holidays after seeing the number of negative comments on this site. Unfortunatly I thought I was going to the Saville which has no negative review comments.

I booked two nights in a two bedroom apartment at the Pacific International through an online website as it was the only available accommodation I could find with two bedrooms at a doable price.

I wasn't very impressed with the place for the price I paid - and that was a discounted price, $210 off the normal $599 price. The apartment was obviously worn, with furniture edges falling off. The daily cleaning was not so much cleaning as it was quickly throwing the beds together and replacing hand towels with washers.

There was no alarm clock in sight, which would have caused problems had I not had my mobile. Also the "Self Catering" was made incredibly difficult with no necessary accessories such as cooking oil, lighters to light the gas stove or cooking utensils.
Upon calling down to reception to provide us with a cutting knife, it took them about half an hour to provide us with a frying pan and knife sharpener! A further five or ten minutes was necessary to provide what we had originally asked for.

The air conditioning was clearly old and did not operate to a great standard.

Would not recommend this place to anyone, especially at the ridiculously expensive price.

On our first trip to Sydney. We stayed for a week here and have mixed feelings about this place.

Great location wise..

Transport just minutes away and conveniently close to Paddy's market and all the Sydney attractions.

Unfortunately the heater in the second bed room wasnt functioning at all. Most unfortunate was that we were there during winter and had to deal with cold nights.

After requesting someone to look into the problem, after 3 times, we were given more blankets and a small portable heater.

We didnt find anything wrong with the cleaning, but it was strange that we found ourselves answering the door early in the morning to people to tell them when we will out for them to clean the room.

This didnt hamper our trip much but was a bit of a hassle.

Our three children and we spent three nights in its Family Room, which was made from an one-bedroom executive apartment. The room was clean and was tidied every day, but the balcony was filthy and obviously hadn't been cleaned for a long time. Giving only $219 per night, we didn't expect a large room so we were satisfied to find the room a bit congested (the bedroom has a queen sized bed, with another queen sized bed and a roll-away bed in the sitting room, which means we couldn't watch the TV after the children were asleep there). The bigger frustration was that despite the existence of hotplates and a frying pan (provided only after we requested for one), the minikitchen actually couldn't afford any cooking other than coffee making or egg boiling. The underperforming rangehood made our room fill with smoke and set off the smoke detector before the first steak was done. We had to send the rest the the steaks to the microwave and it totally wasted our dinner. The location of the hotel is great, and the staff are friendly, but we had better experience in other hotels/apartments in Sydney. For a slightly highly price there are better rooms in other hotels with better facilities (e.g. a swimming pool) at equally convenient locations.