Booked this hotel on rydges web site, Billy Elliot at the Capital
hotel next door. The room was very small with 2 single beds
bathroom, room for one person only at a time, window faced on to a alley ,dark room very tired hotel expected more from the Rydges Group. If you want to go to see a show at the Capital ,try the Metro opposite.

Stay for 8 days,on christmas and new year.Room was smal but clean and only on the hottest day ( 42 C ) the aircondicion did't work very good.

I will admit that I was hesitant to stay at the Capitol Square Hotel after reading some of the negative reviews, however being on a tight budget (being near Christmas time) this was the hotel that offered the best rate in such a great location.

I had a pleasant check-in and out experience. The staff were quite busy on both occasions, but they were very welcoming and polite to me and my partner. The manager on Duty, Jason I believe his name was, explained all the services in detail and answered all of my questions. He was also very helpful in letting me know what was around the hotel and what places of interest we could go.

Location was a 5 minute walk to Central Station, China Town, Paddy's Markets, The QVB and other shopping centres, Cinemas and if you add another 5 minutes to the walk you're in beautiful Darling Harbour.

The room was great considering what I paid. The room, bed, linen and bathroom were clean and comfortable. I had a pretty good view of George St and there was very little noise from the city. The room included a mini fridge, seats, cupboard (with extra pillows, blankets, iron and board, kettle, mugs tea and coffee), table, TV, clock radio, internet connection and air conditioning.
The bathroom was substancial including a bath/shower, toilet, sink and all the towels, gel and shampoo/conditioner I needed. It was small, but not cramped and I had more than enough room to do what is done in a bathroom.

Overall I am very pleased with my stay and the service provided from the Capitol Square Hotel.

I have stayed in many different Sydney hotels and this time around I searched for a well located hotel within Sydney for a reasonable rate for a one night stay just before Christmas. With a rate of $99 for a Sunday night stay in Sydney, Capitol Square Hotel appeared to fit the bill for this, so I was happy to book through the Rydges.com website.

Upon my arrival at the hotel late on the Sunday evening, the reception was attended by two staff members, one of whom was on the phone, the other simply looked up at me blankly and said "check in with what name?" I mean come on, it takes only a few seconds more to actually say hello and actually get to know your guest, so I was rightly annoyed at this lack of courtesy. The same staff member then thrust a registration card at me and simply said "can i have your credit card so I can take an imprint". Why bother employing staff when they do not actually bother to get to know their guests?

I was allocated a room on the 5th floor of the hotel, and told by the staff member that this was "the good floor to be on", well if this was the good floor I would really hate to see the other ones! The room had splotchy marks all over the carpets, dented old furniture and to make things even worse the bathroom was literally the size of a closet and did not have any towels at all! So I had to call back downstairs to reception to ask for some towels to be sent up to my room. I called twice and on both occasions the number simply rang out, on the third attempt my request was finally answered by a staff member who treated my call with contempt and merely stated that they would "bring them up when they got a moment", I mean I am a paying guest, surely my concerns are a priority.

Checking out early on Monday morning was certainly very fast, I arrived at the reception desk and said that I was checking out, the staff member merely said back to me "what room" and then proceeded to check me out without even a moments pause. My request to speak to someone about my stay merely yielded a response of "the manager will not be here until 9am and I can't help you", I have stayed at many different hotels in Sydney and elsewhere, and this is the first time that I have actually been told that my opinion is worthless.

This hotel has a great location at the heart of the entertainment district with Darling Harbour nearby. However the service here is simply appalling and definately not up to the standards of a Rydges property. Throughout my stay I gained the impression that I was simply not important enough to be listened to, and that the staff simply do not care as long as you pay up and get out in time. Next time I am in Sydney and paying for my own accommodation I will definately be staying at Ibis World Square or Metro on Pitt, who I am sure will actually appreciate and enjoy having me as a guest.