We stayed at the Mercure Hotel Parramatta to attend an event at Rosehill Gardens Racecourse & were so pleasantly surprised with the magnificent rooms. We had heard from a friend that the hotel was refurbished last year and wow, what a great place. The lovely water feature in the lobby is so relaxing, the design of the rooms is great. You can tell a place that really renovates well when everything is new. Instead of just a coat of paint and a bit of carpet, they have new everyting, right down to the irons & ironing boards!!
The staff are really very friendly, they knew us by name on our second day and we had a chat with the reception managers about how it felt like relaxed, friendly, country service where we were welcomed & valued. The staff commented that the GM grew up in the country and wouldn't have it any other way. Highly recommended.