First, I should say that my husband and I liked the location of this hotel. To be fair, the room was nice enough (good size), hotel in general was fine, and location was outstanding. It was fun to stay in The Rocks area and I would suggest that anyone visiting Sydney HAS to stay in this neighborhood.
Having said that, we had a HORRIBLE experience with the hotel regarding their breakfast and we do NOT recommend staying here. We are not cheap people or cheap travelers, but when there isn't a price listed for breakfast, we don't expect to be secretly charged for it. In fact, is that even legal?? We've stayed at several hotels where breakfast is included so we had no reason to think otherwise at this hotel. The flier in our hotel room read "Please join us for breakfast"... no price listed or any indication that it wasn't free. Then while we ate from the continental-style spread (bread, cereal and juice counter) we noted there were no signs posted whatsoever that there was a charge, and the woman checking in guests didn't mention it either. ZERO indication about any sort of fee. Thinking the breakfast was complimentary, we had cereal for breakfast each morning. Needless to say we were shocked and angry to find at check out that we were charged for said breakfasts at $15 per person per day! For cereal??!!!! We explained that we were never told of a charge and were clearly very mislead and confused. We requested some sort of compromise given that we felt so misinformed and we were not met with any sort of make-good or even any sympathy. The staff was rude and told us they were not responsible. Nice. We were furious and it took the rest of the day to mentally move on. Even now, 6 months later, I'm still angry enough to post this - I don't appreciate being tricked. And at the very least, they could have offered to refund a day's worth in an effort to compromise. I'm guessing that since we are Americans they assumed we wouldn't be returning anyway... which makes me even angrier.
Definately stay in The Rocks area, but do NOT stay in this hotel. If you do insist upon it, don't eat the breakfast!! For that kind of charge you can get a whole lot more than cereal at one of the MANY area restaurants!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.