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Mercure Hotel Harbourside: Traveler Reviews

Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
3.5 of 5 stars 28 Reviews
5.0 of 5 stars
2
4.0 of 5 stars
11
3.0 of 5 stars
12
2.0 of 5 stars
3
1.0 of 5 stars
0
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#37 of 76 hotels in Cairns
Show Hotel DetailsHide Hotel Details
  • Hotel class: 3 of 5
  • Rooms: 173
  • Address: 209-217 The Esplanade Cairns 4870 Australia
Property Type: Hotel
  • Lodging offering guest rooms, a 24-hour front desk and a variety of services and amenities.
Description: Located on the award winning Cairns Esplanade, the Mercure Hotel Harbourside Cairns is a comfortable 4 star hotel located close to both the airport... This description is based on information provided by the hotel.
No Business Center No Fitness Center No Free High-Speed Internet No Free Parking Pets Not Allowed Restaurant No Room Service Swimming Pool
Check Rates: $114 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Mercure Hotel Harbourside

( 16-20 of 28 )
“Worth considering”

Mercure Hotel Harbourside

May 13, 2006
6/6 found this review helpful

This hotel is located about as far away from downtown Cairns as you can get but still be on The Esplanade - about 25min walk to cairns centre. the hotel does offer a free mini bus into town on the hour all through the day, so this poses no problem. the hotel was quite good value for money with us being allocated a massive room - double bedroom and a lounge/ kitchen, which was great. the mountain view we had was pleasant enough, but the addition of the kitchen was great as we went to the supermarket and cooked a few meals in the hotel room. the staff were very good - helpful and friendly.
the room was a quite musty though. I know it is tropical here, but the odour was quite bad when we first checked in , although after 5 days of a/con the smell was a bit better. Maybe a dehumidifier in the rooms is requires??
The biggest moan I have, is that with us overlooking the mountain, we also overlooked the car park - not a problem in itself, but every morning, even saturday and Sunday at 7am a member of staff would empty all the glass bottles from the previous day into recycling bins at the foot of the tower block. you can imagine the noise and disturbance. Then on Mon to saturday, about 4 delivery lorried would turn up from 7am onwards at roughly 20min intervals with reverse bleepers going and engines running whilst the delivery was made. The guests are on holiday, and should not be disturbed every morning without fail over a period of 2hours. Surely the delivery vehicles can be rescheduled, but seeing as these are outside contractors maybe Mecure can't control this, but they sure can stop that staff member emptying the glass and frightening the life out of me every morning. Unacceptable level of consideration with regard to the noise. if you are up early then it won't matter, but if you want to relax, then be prepared to wake up early or take a sea view room.
A good hotel with great front line staff, let down but a bad smell and early wake up calls, whether you want them or not.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MagicianManchesterUK's Summary
Date of Stay: April 2006
Member since: November 18, 2005
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
I recommend this hotel for:
Young singles, Older travelers, Families with young children, Families with teenagers, Tourists
Was this review helpful? Yes No
Management Response
MercureHsideGM, General Manager
(Management representative)
Sep 18, 2006
Please accept my apologies for the noise you encountered during your stay.

We will certainly be reviewing this process and will change to a more convenient time.

Your positive feedback about our hotel is also appreciated.

Thankyou very much.

Warm regards,

David


This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $114 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Nice hotel”

Mercure Hotel Harbourside

3 of 5 stars
New City, New York
Jan 26, 2006
3/4 found this review helpful

We stayed at this hotel in November 2005. It was a hotel that was part of our 2 week package. The staff was very friendly and so helpful. We got lots of help from them on tours to go to the Great Barrier Reef. They made great suggestions and helped a lot.

The rooms were comfortable and clean. I'd probably go back to this hotel. It was in a pretty good location. For the money we spent on this trip, the hotel was definitely worth it.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joanne73's Summary
Date of Stay: November 2004
Member since: January 09, 2003
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
I recommend this hotel for:
Older travelers, Families with young children, Families with teenagers, Tourists
Was this review helpful? Yes No
Management Response
MercureHsideGM, General Manager
(Management representative)
Mar 5, 2006
Thankyou very much for your feedback.

If there is one thing that we love about our team here, it's their passion for the region. It comes as no surprise to me that you received excellent assistance with your tours.

All of our team experience the best tours in Cairns and surrounds. As a result they are in a great position to sell our customers the right experience.

I will certainly pass your comments on to our team as they do make a difference.

Once again, thankyou for commenting.

Warm regards,

David Wright
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $114 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“The View Was Breathtaking”

Mercure Hotel Harbourside

Jul 17, 2005
5/5 found this review helpful

I loved this hotel. Everything was clean, and the staff was so very very friendly. Breakfast is expensive, but good and filling. The view of the ocean from our balcony just made the room. I took some of the best pictures of my time in Australia on that balcony. The rooms come with working hairdryers and a personal safe (I loved that). The hotel is a bit of a walk from the middle of town, but it gives you a chance to get to know Cairns. Also, the hotel provides a shuttle that drops off and picks up at the town center to take you back to the hotel.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
This TripAdvisor Member's Summary
Date of Stay: June 2005
Member since: March 08, 2005
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
I recommend this hotel for:
Tourists
Was this review helpful? Yes No
Management Response
MercureHsideGM, General Manager
(Management representative)
Oct 14, 2005
Thankyou very much for your positive comments about our hotel.

It is particularly good to see that you recognised the efforts our staff go to make our guests happy.

Comments such as yours are of tremendous benefit to everyone involved with our hotel and do have an impact on our people.

We are currently reviewing our breakfast offering and pricing with a change expected in the next few weeks.

Thanks again for your comments. I look forward to welcoming you back next time.

Warm Regards,

David Wright
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $114 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Loved Cairns, Hotel OK”

Mercure Hotel Harbourside

3 of 5 stars
Norman, OK USA
Mar 5, 2005
12/13 found this review helpful

I'm a travel agent, so I've been to a lot of hotels.
I would stay here agin, but it would not be my 1st preference..
The price is pretty good here, and it is close to town (you can walk or there is a shuttle during the day)
The rooms were large and had a fridge, coffee maker, ect. There was a balcony and we had an oceanview. The tub was nice and big.
The bed was a king bed, but it was really two twin beds, and they weren't level, so I kept almost falling off. The beds were not that comfortable either. Livable for the 4 nights we were there, but I don't know if we could have done much longer.
The halls were REALLY musty. The A/C didn't work as well as we would have liked, and this was also an issue at the Mercure Brisbane.
The breakfast was OK, but kind of expensive for what they had.
The staff was friendly and always willing to help out.
Overall, not bad if they would have fixed the A/C it would have been much better.
If you are going, be sure to eat at Apres Beach in town- GREAT steaks, and the prices aren't bad for the area. Feel free to e-mail with questions.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MDUTravel's Summary
Date of Stay: February 2005
Member since: March 08, 2005
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
I recommend this hotel for:
Young singles, Older travelers, Families with young children
Was this review helpful? Yes No
Management Response
MercureHsideGM, General Manager
(Management representative)
Oct 14, 2005
Hi,

Thankyou for your candid feedback.

In response to your feedback, the hotel will be addressing the following key points.

The hotel is planning on replacing our beds through the soft season this year. Our air-conditioning is also undergoing a comprehensive overhall and the new equipment is under construction.

Once again, thankyou for letting us know how you feel.

Warm Regards,

David Wright
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $114 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“We expected better”

Mercure Hotel Harbourside

3 of 5 stars
Gold-Coast, Australia
Jan 19, 2005
8/8 found this review helpful

The hotel was fine, the personel more or less friendly and helpful, housekeeping was adapting to our wishes without asking! But do not ask for a packed lunch.....it is very expensive! Do not eat breakfeast at Teshis it is expensive and not good enough for the price you pay. At the blue Mango the food was fine. It is also a fair walk to the restaurants in the city, we never had the chance to catch the shuttelbus. Next time we will choose a hotel or better a small apartement nearer to the restaurants, for our holidays. We loved cairns.
From the Goldcoast Australia

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
This TripAdvisor Member's Summary
Date of Stay: January 2005
Member since: November 01, 2004
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes No
Check Rates
Average price*: $114 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of Mercure Hotel Harbourside

( 16-20 of 28 )
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Mercure Hotel Harbourside Address

209-217 The Esplanade, Cairns 4870, Australia