My husband and I stayed at the Grosvenor for 3 nights as a quick getaway to celebrate our 20th Anniversary. We had never been to Adelaide before so we were really happy with the location. It is in the same street as all the beautiful old historical buildings and straight opposite the casino. After reading reviews on this site we were not expecting much and were pleasantly surprised. The room was obviously recently renovated and was fresh and clean and the bed was very comfortable. The bathroom was beautiful and light. Yes, the room is small and dark and doesn't have a view but, considering it was the first time we had run away without children, we were happy for the peace and quiet. We were fortunate enough to be in Adelaide during the Adelaide festival and were only just across the road from the Persian gardens which had some amazing performances on. The staff at the Grosvenor not only didn't know where this was, but didn't even know that the Adelaide festival was still on so I didn't bother asking them any other questions - we found our own way around. The tram stop is just across the road which is very convenient and is free if you travel around the city limits. We had a hire car in our package and weren't happy that we had to pay $14.50 per night to park at the hotel. All in all this hotel is adequate for an experience like ours where it is more about getting about easily and seeing the sights and being comfortable for the amount of time that you spend at the hotel.

Without doubt the worst hotel I have ever stayed at! Unfortunately I had to stay here again for work due to Adelaide being booked out. The rooms are incredibly small, gloomy and depressing.

I had an issue with bugs in my room that took them a day and a half to clean and then relocate me to another room.

Twice that I have been there they couldn't find my booking, the lift broke down and the check-in/out service was slow.

I hate this place and would never recommend anyone stay there.

Stayed overnight with a group of friends in 6 standard rooms (the new renovated wing) on the second and third floors. No views at all but thats not what we were there for anyway - get out and about! Because the rooms all looked into light wells they were peaceful at night. Queen beds were comfortable and the bathrooms were immaculate but quite small. Some rooms were awkwardly shaped with large columns in the middle of them but I guess thats what you get when you stay in a heritage building thats been turned into a hotel. Only complaint is the shower head in my room was old and I got pin pricks instead of a comfortable flow but I guess we've got save water somehow ;-) Staff were really pleasant on check in and out. Also booked well in advance and got a great deal thru Accor Hotels website so for the price I cant complain!!

Stayed here for 1 night Jan 08. Check in staff were not friendly and had an indifferent attitude. We had a campervan, and because it did not fit into their carpark, we were first told to park in an adjacent park (which we went to only to find again did not accommodate vehicles beyond standard size!). They then told us to go to some public bus depot some distance away. So I walked to the Hyatt directly opposite-what a difference in attitude!. They could not have been more obliging, and valet parked our van straight away. Then finally to our room at the Grosvenor...Booked through Accor Rewards, so a good rate. However this hotel does not value its loyal customers. We were assigned what (I assume) was one of the worst rooms...very cramped, stale and musty, no aircon (only a fan). View out the window into an outside stairwell. I called reception to ask for another room, which admittedly was provided without fuss (same outlook, but aircon and more space). Again no interest from the staff as to why we wished to change, nor any apology.
Maybe its a case of "you get what you pay for", but that does not excuse the staff attitude towards their customers. Wouldn't recommend this hotel, and will not renew my Accor rewards programme.