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Gran Bahia Principe El Portillo: Traveler Reviews

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  • A summary score based on quality, quantity and age of traveler ratings.
4 of 5 stars 160 reviews
160 Reviews
5.0 of 5 stars
57
4.0 of 5 stars
63
3.0 of 5 stars
12
2.0 of 5 stars
21
1.0 of 5 stars
7
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#4 of 29 hotels in Las Terrenas
Show Hotel DetailsHide Hotel Details
  • Hotel class: 2 of 5
  • Rooms: 462
Description: All-inclusive Beachfront Cottage & Hotel Colony set on beautiful beach at Samana. This description is based on information provided by the hotel.
Address:
Carretera las Terrenas, El Limon Km. 4
(formerly El Portillo Beach Resort)
Las Terrenas
Dominican Republic
Check Rates: $304 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Gran Bahia Principe El Portillo

( 11-15 of 160 )
“I feel cheated out of a vacation!”

Gran Bahia Principe El Portillo

Apr 12, 2008
1/8 found this review helpful

We had been searching resorts online, and this place looked wonderful! Well, we should have been looking for another place, as soon as we started booking, and realized that no flights from the U.S. land at the Samana airport. We had to pay for transfers from Puerto Plata, which is 4 hours away from the resort. Granted, we knew that before we left the states. We looked on the map, and we would be on a highway for most of the time. We knew the word "highway" would be a loose term, as we have been to Mexico & Jamaica before. I am not someone that gets carsick, nor was anyone else in our group, but this was the scariest ride any of us had ever been on in our lives! The traffic and the drivers in the D.R. are and adventure in themselves!

So, we finally got to the El Portillo and checked in. Our first problems: the safe in our friends' room was broken, and had to be fixed. Our showerhead was broken, and would not work. Next, our toilet was broken and needed to be fixed.

The ala carte food. The Asian Ala Carte was the best. The seafood restaraunt was almost inedible. As we were dining at the Gourmet restaraunt, all the electricity went out, and we were left sitting in the dark.

The Buffets. We tended to watch what we ate at the buffet. We had several dishes that were undercooked, and alot that didn't seem heated very well. Also, we noticed "leftovers" from previous buffets. I guess I wasn't picky enough.

We arrived on a Saturday. By Wednesday, I was sicker than I have ever been in my life. I have never went to see the Dr. at a resort on any vacation we have been on, but this was the time to do it. By Friday morning, I had shivered all night, and I was so happy my fever had broken, but I wanted to see the Dr. anyway. When we got to the Dr., my fever was stil 103°, and he told me that I probably was experiencing convulsions in the night, not just shivering. I was on I.V. drip, antibiotics, and a couple shots during the course of the morning, not to mention being iced down. I only found out after I got home, one of the other GBP resorts had been closed a couple weeks earlier, due to a "mystery bug", that involved "undercooked food".

Although it was a beautiful place, as you can see by the pics posted from the couple days I was able to enjoy, and by the pics taken by my husband, it was not beautiful enough for the illness I experienced, that continued and caused me an extra week off work when I got home. Because of this, I am wary of traveling to the Dominican again. We'll go back to the Riviera Maya again as we did before, but we will surely NEVER go back to a Gran Bahia resort.

  • This TripAdvisor Member:
    • Liked — beach
    • Disliked — food
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hippiegirll's Summary
Date of Stay: November 2007
Traveled with: Spouse / significant other
Visit was for: Quality time with friends
Age group: 35-49
Member since: November 26, 2005
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 2 of 5 stars Rooms
    • 3 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Service
Would I recommend this hotel to my best friend?
no way!
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Beach / Sun
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Average price*: $304 (year-round)
“Beautiful Place”

Gran Bahia Principe El Portillo

5 of 5 stars
Lindsay, Ontario
Apr 12, 2008
9/9 found this review helpful

My husband and I stayed at the GBP El Portillo from Mar. 31 - Apr 7 2008. We had chose to visit this resort from all the past reviews and forums. The number one reason we selected it was for the beach and the scenery, and we were not disappointed. The scenery is incredible. We travelled with AirTransat Royal Golden and we were happy with the upgrade, namely, our room. We requested to stay in Villa 1 and had a beautiful suite with a great view of the beach. The grounds are so well kept and the entire resort is immaculate.
The food, well we didn't come for the food, but were not disappointed. It was good, we certainly didn't go hungry, and didn't get sick. So I think that is the important thing. We tried all three a la cartes. The were all good, especially the gourment and the oriental. We are not seafood lovers, but visited the seafood restaurtant to try the beef ternderloin. We found that overall the beef was very rare, so ask for it well done and you'll get medium rare. But it was very tasty! The buffet had great selection of entrees and salads. We were not disappointed with the food at the buffet either. For breakfast we had omeletts every morning and ate outside. The cabana outside is a beautiful place to eat breakfast with the sounds of birds and the ocean. Definately our favourite meal of the day.
The rooms are beautiful. We had a suite with a king bed and a sitting area. The bathroom was marble with separate shower with glass door and a jacuzzi tub. The toilet was even in a separate stall with a glass door. Very nice touch. A couple of nights we sat out on our balcony, the sound of the waves crashing on the reef is incredible.
The beach is my favourite part. We could walk for miles either way on the beach and it was so quite. It was nice to walk early in the morning and steal some private time away. Felt like we were the only people on the earth...Again the scenery is incredible. Palm trees flanked by misty tree covered mountains in the distance. Views I will not forget. We took a catamaran ride out to the ocean, in my opinion this is not to miss. The view of the shoreline from miles out was extrodinary. The resort and a hilltop mansion are basically the only civilization to be seen. The week we were there was quite, which was nice, so the beach was never very busy. The staff organized a soccer game a couple of afternoons and this was fun to participate in. People from all different countries playing together. The coral reef was beautiful. Snorkeling was amazing. Best time is at low tide and you can walk out and see fish, sea urchins etc.
The pool is really nice as well. Very clean and well kept. The loungers are very comfortable by the pool. We spent the mornings at the beach and afternoons at the pool cooling off.
We did an excursion to El Limon waterfall and this was a highlight of our trip. Again, I can't stress how beautiful the scenery is. The horseback riding was fun. I have ridin horses before, so my guide kept my horse moving fast. When you get to the waterfall make sure to climb down even further and there is a couple of smaller waterfalls which are beautiful to see as well. The lunch served back at the ranch was really good. They will offer you a music cd with you pic on the cover at lunch. We bought ours and I am glad. Has some great Dominican music which is nice to listen to and reminice. Our cost was $12 American.
We traveled into Los Terrenas by cab. Cost was $20 for both ways. We arranged for our cab driver to pick us up at a specific time and he was not 1 minute late. We decided to get a drink and came upon a beach bar called Paco Cabana. What a great little spot. If you visit Los Terrenas, don't miss this spot. Right on the ocean, very relaxed atmosphere.
We met many wonderful people from many different countries and had a really great time. The beach party on Saturday night at the resort was a lot of fun. Good dancing and drinks.
To end my review, if you are looking for a relaxing getaway with beautiful natural scenery and a laid back atmoshere, this is the place to go. As mentioned in many of the other reviews, we were told that in a few years this place will be unrecognizable with many resorts going up. Many have already started. Get there quick. We would love to come back and visit many more of the natural wonders we couldn't fit in.

  • This TripAdvisor Member:
    • Liked — The beach, the scenery
    • Disliked — No regrets, we loved it all.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
janebird's Summary
Date of Stay: April 2008
Traveled with: Friends
Visit was for: Romantic getaway
Age group: 25-34
Member since: January 16, 2007
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Beach / Sun, Outdoor / Adventure
Was this review helpful? Yes No
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Average price*: $304 (year-round)
“Grand Bahia El Portillo”

Gran Bahia Principe El Portillo

5 of 5 stars
Severn Bridge
Apr 8, 2008
4/4 found this review helpful

My husband and I just got back last night from the Grand Bahia Principe El Portillo just outside of Samana, and Las Terranes. What an amazing spot, and a super hotel/resort. Great beach, and your kids can snorkel in 18" of water and see 7 - 10 different types of tropical fish on the reefs that are close to shoreline. There is plenty of safe swimming as well without reef rock. Food excellent, people as always in the Dominican, friendly, helpful and willing to please. The best ever check in was done on the bus on the way to the resort, so when we got there at noon, we could go directly to our already made up rooms, and head straight to the beach. There were plenty of families, and retired people and all ages in between. German, French, and Canadian for the most part. Would highly recommend going before this area get really built up like Puerto Plata, and Punta Cana.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $304 (year-round)
“Amazing!!!”

Gran Bahia Principe El Portillo

5 of 5 stars
South Florida
Apr 6, 2008
3/3 found this review helpful

Amazing ocean with nice clear waters... very cool and refreshing this time of year.

The restaurants, hotel grounds, and room where all very nice, clean! Great variety of cuisine from seafood, chinese, and international gourmet restaurants as well as a great buffet with delicious dominican food.

The drinks were very good not water down at all. Try the mojito and caipirinhas! highly recommended. They serve the
national beer Presidente which @ other cheap hotels don't.

Overall great hotel and service with one of the best beaches in the island for sure ... that is if you're looking for a calm ocean and serene relaxing vacation :)

Tip of the day:
If you're looking to be adventurous take a small plane from the private airport in front of the hotel and go and visit the capital's colonial zone. You'll just pay $75 each way and get there in 25 min!!!

  • This TripAdvisor Member:
    • Liked — Good working AC unit! in the caribbean specially
    • Disliked — in the mini fridge they didn't have Presidente beer instead they had Brahma :(
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nati29's Summary
Date of Stay: March 2008
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 25-34
Member since: April 06, 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles
I selected this hotel as a top choice for:
Beach / Sun
Was this review helpful? Yes No
Check Rates
Average price*: $304 (year-round)
“Nice hotel, great beach”

Gran Bahia Principe El Portillo

4 of 5 stars
Montreal, Canada
Mar 29, 2008
5/5 found this review helpful

We just spent a week at the El Portillo and we liked it overall. Just as some people already noted, this is definitely not a 5 star hotel.

The resort : Very clean, very spacious and well maintained enough. The cleaning staff definitely works harder than the waiting staff! We had a standard room in villa number 2, close to the beach and very quiet. Beautiful palm trees all over the beach and very well maintained luxurious gardens. It's good to know that you can ask the staff to climb and cut coconuts and prepare them for you. Of course, a dollar or two would be appreciated.

The food and beverages : OK, not wonderful. The A la carte restaurants were good in general, the buffet lacks variety in my taste but my boyfriend liked the food. I guess it really depends on your taste. Anyhow, this is not really a priority when you go on vacation, is it? Drinks were average, ask for more alcohol in them if you don't like sweet stuff... Red and white wines were better than some places we visited before, they don't give you headaches the day after, they were quite dry. Beer is good, draft is Presidente and in your mini-bar (included in your room), you get Brahma. Definitety a better choice over the drinks. Don't expect too much from the waiting staff though, they don't always seem to know what they are suppose to do. Lack of experience but hey, you're on vacation, and there is nothing to stress about so give them a break. Staff at the A la carte dining is really good and efficient compared to the one at the buffet.

THE BEACH now : definitely the best part of our trip. You can swim and dive right there and there is a lot to see. Tropical fishes to be seen and you don't have to go that far to see them. Remember to bring some bread with you, it's worth it. We recommend diving in front of the water sports club as the coral reefs over there is much more well preserved than the other side. If you don't like to swim and dive, you can take long walks as the beach goes on and go, one way or the other. You can even reach both pueblos, Las Terrenas and El Portillo, walking mostly on the beach. You'll sometimes have to get to the road to avoid getting wet but you can make it mostly by the beach.

Lastly, we would like to mention that it is very windy in Las Terrenas. Everyday, as of 2 PM, the wind starts to blow and it is not always fun to stay on the beach. It is good as long as you don't literally burn under the sun but for the swim and dive, it is not always feasable. With that in mind, you should have lots of fun at the Portillo.

  • This TripAdvisor Member:
    • Liked — Beach and coral reefs
    • Disliked — Slow service at the buffet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
knml911's Summary
Date of Stay: March 2008
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 25-34
Member since: July 08, 2005
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 3 of 5 stars Service
    • 4 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, People with disabilities, Older travelers, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, Girlfriend getaway
I selected this hotel as a top choice for:
Beach / Sun
Was this review helpful? Yes No
Check Rates
Average price*: $304 (year-round)

Reviews of Gran Bahia Principe El Portillo

( 11-15 of 160 )
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Gran Bahia Principe El Portillo Address

Carretera las Terrenas, El Limon Km. 4 | (formerly El Portillo Beach Resort), Las Terrenas, Dominican Republic