This is a generous 2/5 based on location and not much else.
The expectations from a five star "institution" hotel is something special but the Willard was a real let down.
The location is great, the lobby areas look fantastic but it appears that the hotel is trading on image and not service.
Check in was functional without being particulalry welcoming but only one of two bags was brought up to the room and it took several phone calls and trips backwards and forwards to get the issue resolved.
Rooms are fairly comfortable but the level of noise from corridors and adjoining rooms is unaccepatable for a high end hotel. It also niggles that simple things like ice machines and express check out were not working.
The whole experience was compounded by staff that gave no indictaions of caring about guests but gave off a well refined air of pomposity.
For significantly less money there are many better places to stay in Washington so on the next visit I will defintely chosse somewhere else
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