Firstly, the general staff were exceptional; they couldn't do enough and were exceedingly friendly. The hotel itself was what one would expect: very well presented; perfectly maintained.
Unfortunately, the reception staff's performance ranged the continuum from ineffective to terse. I arrived in Dubai at 0800 to find that a unilateral decision had been made to book me in for the previous night in order to accommodate my early arrival; in no way did I authorise the extra night's accommodation. I informed the staff that my intent was to use the morning to have a look around Dubai and that there was no way I expected to check in six hours early. Thay informed me they had "never heard of anyone doing that" and proceeded to blame AsiaTravel (who in turn blamed the hotel). Regardless of the fact I had a copy of the email confirming my dates, it took reception staff over ten hours to rectify the situation. Each of three reception shifts took turns assuring me the situation would be taken care of...
It would be amiss of me not to point out that the Renaissance Dubai offered me a free upgrade the next time I pay to stay there.
No doubt so I can enjoy the same exemplary service???





Value
Rooms
Cleanliness
Check in / front desk
Rooms



