We were promptly checked into our Heritage wing Luxury sea-view room by polite staff members.We received recently renovated rooms that were large ,modern and beautifully restored.The bathroom was large with shower and bath.There was plenty of bottled water provided daily.
Unfortunatetly there was a peculiar odor in the room that seemed to come in from the vents.Was it fresh paint?Some sort of solvent from the new construction?Was it exhaust fumes?Nobody knew.We were told it was a "new room smell".We had two rooms on the second floor and both had this odor.We got used to it but it would def be bothersome to some people esp with allergies.Hotel was booked so we could not switch rooms that day.
Pool was beautiful and relaxing.Souk rooftop restuarant was tastefully decorated and had good middle eastern and med food.
The Indian restaurant was a disappointment.
Careful getting rooms on the second floor in the Heritage wing above the ballrooms.They are very noisy and you wont be able to sleep before 1am.We asked to be moved our second night and to their credit we were moved into a grand suite within 5 minutes.It was a bit older but did not have the "new room" odor.
Check out was confusing as they had a hard time breaking down all our room charges.It took 30 minutes to check out.
Location was nice,across from the Gateway of India.Should spruce up the outside because it was dirty esp from the hundreds of pigeons that nest there.
For the money we would stay at the Oberoi or the intercontinental which are new and have large rooms.We hear the service there is excellent.






Value
Rooms
Cleanliness
Service


Check in / front desk



