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Best Western InnSuites Hotels Phoenix: Traveler Reviews

Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
3.5 of 5 stars 22 reviews
22 Reviews
5.0 of 5 stars
4
4.0 of 5 stars
9
3.0 of 5 stars
5
2.0 of 5 stars
2
1.0 of 5 stars
2
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#44 of 160 hotels in Phoenix
Show Hotel DetailsHide Hotel Details
  • Hotel class: 2 of 5
  • Rooms: 109
Description: All-Suite Stucco Motor Hotel located 5 minutes from business district & 12 miles from airport. This description is based on information provided by the hotel.
Address:
1615 East Northern Ave.
Phoenix, AZ 85020
Check Rates: $86 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Best Western InnSuites Hotels Phoenix

( 12-16 of 22 )
“Good service but rude desk clerk”

Best Western InnSuites Hotels Phoenix

2 of 5 stars
Hayward, California
Oct 8, 2006
2/3 found this review helpful

Oct. 7, 2006

I arrived at the hotel and went to the front desk to check in.
The desk clerk was checking my information in the computer and I asked her if there were any suites available as I had called the hotel a week before my arrival and and was assured that I could upgrade to a suite.
She immediately began to yell that if I wanted an upgrade I would have to pay for it.
When I went to my room, I took the AAA Tour Book back to the desk and showed her where it specifically stated that the reservation could be upgraded if a suite was available and it would be free of charge.
The same desk clerk started to yell again stating that she had told me when I called that I could upgrade for a charge and that was "her" rules. In fact I had spoken to a gentleman when I had called the week before, I never spoke to a lady. I asked her why she was raising her voice and if this was the way she spoke to guests. She completely ignored me and just kept on yelling.
I asked to speak to the manager and she told me she was the manager when in fact the manager's name was clearly displayed on the wall.
She walked away from the desk and the manager came to assist me about 10 mins. later.
This incident was very humiliating as other guests were present. I am writing this review because this kind of behavior was totally unacceptable and hopefully no other guests will be treated in this manner.
Overall service was great and the staff as a whole were very courteous and helpful.

  • This TripAdvisor Member:
    • Liked — service
    • Tips/Secrets: — Book reservations through the hotel not AAA. It's cheaper.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
keepcool's Summary
Date of Stay: October 2006
Traveled with: Solo traveler
Visit was for: Other
Age group: 35-49
Member since: October 08, 2006
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 4 of 5 stars Business service
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
People with disabilities, Older travelers, Great pool scene
I selected this hotel as a top choice for:
Other
Was this review helpful? Yes No
Check Rates
Average price*: $86 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Convenient and clean”

Best Western InnSuites Hotels Phoenix

4 of 5 stars
Los Angeles, CA
May 28, 2006
6/9 found this review helpful

Have stayed in a wide range of hotels - 2 star to 5 star so generally I have my expectations managed. This BW was actually a little above expectations; part of that might have to do with the fact that we arrived fairly early to check in - around noon - and they had a room ready and "upgraded" us to a suite on the 7th floor. Now, it was a suite at a Best Western, but still nice to have the extra space. Convenient to downtown although with the light rail construction that's going on in and around the city, need to plan a little extra time. Plenty of extra parking although none of it is covered, so don't leave anything in your car if you're there over the summer or it will be cooked! Definitely also recommend the restaurant ZEN which is a couple miles north on Central Ave and recently opened. Fitness center is a bit of a joke, but the pool, although small, was clean and had ample seating (lounge chairs and tables).

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
glbtrttr's Summary
Date of Stay: May 2006
Member since: March 08, 2005
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
I recommend this hotel for:
Young singles, Tourists
Was this review helpful? Yes No
Check Rates
Average price*: $86 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Great place to stay”

Best Western InnSuites Hotels Phoenix

5 of 5 stars
Minneapolis, MN
Apr 11, 2006
7/9 found this review helpful

Recently renovated rooms are above average -especially when you consider the price! Beds are very comfy with pillowtop mattresses. Complimentary breakfast includes eggs and hashbrowns, cereals, and toast/bagels. Laundry facilities make this a great choice for extended stays. Nearby Dreamy Draw Park and Aunt Chilada's restaurant are bonuses. Great choice for the frugal traveler!

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shouldercat's Summary
Date of Stay: April 2006
Member since: April 11, 2006
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
I recommend this hotel for:
Young singles, Pet owners, Families with young children, Tourists
Was this review helpful? Yes No
Check Rates
Average price*: $86 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Highly recommend”

Best Western InnSuites Hotels Phoenix

Apr 9, 2006
10/13 found this review helpful

This is not a fancy resort, but it has all the aces and for less than 100 bucks during season, it's an excellent value. Beds very comfortable, free internet, attentive staff, nice breakfast and little extras.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $86 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Everything you need”

Best Western InnSuites Hotels Phoenix

Jan 18, 2006
14/17 found this review helpful

Stayed 9 days in Phoenix but only three nights at this hotel. Wished we had booked our whole stay here. Staff very friendly and available. Any time we requested something it was attended to right away. Rooms clean. Bonus is the breakfast, social time and the 3 computers in the lobby. Would definately stay here again. Thanks David, Pamela and Mila.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
moonkwean's Summary
Date of Stay: January 2006
Member since: March 02, 2005
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
I recommend this hotel for:
Young singles, Older travelers, Pet owners, Families with young children, Tourists
Was this review helpful? Yes No
Check Rates
Average price*: $86 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of Best Western InnSuites Hotels Phoenix

( 12-16 of 22 )
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Best Western InnSuites Hotels Phoenix Address

1615 East Northern Ave., Phoenix, AZ 85020