I like to stay at Embassy Suites, and have been very happy. Unfortunately, this place was a HUGE disappointment. It is old, dirty, dated. The carpeting was stained, and the furniture was cheap looking and dirty. It is located next to the busy freeway, with outdoor hallways. The main lobby building has an odor like gas.

When I saw my room, I complained to the front desk and they escorted me to another room down the corridor. It was worse. It smelled like cigarette smoke, even though it was "non-smoking." The bed spread had a cigarette burn hole in it. The third room they took me to was slightly better, so I stayed there.

They admit this hotel was bought from another chain. It reminded me of Motel 6. They say they are do for a major renovation. Before that, I would stay away from this place--you will be very disappointed.

Our family was on a road trip from Northern California to Austin, Texas. We stayed at the Embassy Suites Phoenix North one night and we loved it from the moment we stepped into the spacious lobby. Efficient, friendly, helpful staff at check in and throughout our stay. Pool was huge with additional kiddie pool and hot tub. Very relaxing, lovely grounds. Breakfast was great also. Made to order omeletes, french toast, bacon, sausage, fruit, etc. Free wifi in lobby area, free cocktails and appetizers in evening. Rooms large with kitchenettes, separate bedroom. Very clean, no noise. Great price at $129 for a family of four adults that includes breakfast. Would certainly choose this hotel again.

We stayed here with a fastpitch softball team. The hotel is very nice and we loved the extra place and we were here for 6 days. The breakfast was good and the overall price was great.
Only problem was a rule against youth swimming after 10pm. The pool was not right outside anyone's rooms and it was summer vacation and very hot. We had just finished a game and the girls wanted a swim with us adults present. The guard kicked the girls (just 4 of them with two adults) out of the pool.
Other than that, we had a great stay.

My recent stay at this Embassy Suite was quite horrible. I have stayed at Embassy Suites many times, but have never expereinced one like this. This hotel is at the same level of a one start motel.

First of all when you arrive to the main lobby, there is a musty smell. After the second day, you start to get used it, but it defintely smells old. The hotel room was not very pleasent. The carpet had several noticable stains around the room. The ceiling had two buldged areas that looked like they could come down soon. The room also smelled old and musty. The room floor was slanted. It was the strangest thing, all of the rooms seemed to be slanted down. As well as the walk way surrounding the pool area, as if the hotel had started sink. To make matters worse, I was offered a free movie in my room and when I was ready to view it, the TV could not show any movies. When the service person arrived, he tried for a few minutes, then said, "sorry nothing I can do, good night".

The pool area is decsent. However, I ordered several drinks for my family, pina colada and strawberry daquries and they were all very wattered down. It had no tast to it at all. The breakfast was good and some of the workers at the food area where very nice and helpfull.

This hotel should not be rated a three star hotel. It is very old and should be refurbished ASAP. It is not on par with the Embassy Suites hotels that I have come to know. Please know that I have stayed in many hotels and travel often and this is the first time that I take the time to comment.

I would decided on another Embassy Suites. If you like Hilton, then try the Hilton Garden Inn, these are newer hotels and have similar breakfast at most of their hotels (howerver not alwasy free as Embassy Suites). Hope this is helpfull.