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Pointe Hilton Squaw Peak Resort: Traveler Reviews

TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
3.5 of 5 stars 262 Reviews
5.0 of 5 stars
70
4.0 of 5 stars
110
3.0 of 5 stars
38
2.0 of 5 stars
29
1.0 of 5 stars
15
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#18 of 169 hotels in Phoenix
Show Hotel DetailsHide Hotel Details
  • Hotel class: 4 of 5
  • Rooms: 563
  • Address: 7677 North 16th Street Phoenix, AZ 85020
Property Type: Resort
  • Hotel featuring an assortment of amenities, sports facilities and leisure activities.
Description: Southwestern-style mountainside all-suite resort with Hole-in-the-Wall River Ranch - Adjacent to Phoenix Mountain Preserve. This description is based on information provided by the hotel.
Check Rates: $153 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Pointe Hilton Squaw Peak Resort

( 52-56 of 262 )
“Terrible serve”

Pointe Hilton Squaw Peak Resort

Jan 15, 2008
6/6 found this review helpful

The resort looks nice from the outside, but once you get inside you can tell that they are undergoing a major renovation. We booked a 2 bed room casita over the phone for 3 days to accomodate 4 adults and 2 young children. When we arrived the guy took us to a casita and told us that we were in luck because this was a remodeled casita. Then he couldn't get the key to work, so he called up to the front desk and they told him that it wasn't quite finished yet. Then he took us to another casita, this one was not remodeled so we were a little dissapointed but not completely unhappy until we realized that it was only one bedroom. I informed the guy that it was not a 2 bedroom that we had booked over the phone and he had the nerve to ask me are you sure you booked a 2 bedroom. There was one queen sized bed and a full size pull out couch for 6 people. He then called the front desk again and they informed him that all 2 bedroom casitas were occupied. The guy then told us we could have 2 regular hotel rooms that were close to one another. I specifically booked a casita because I have a 1 year old who would need a refridgerator to store milk for his bottles. Also the bedrooms are upstairs so when my 2 kids take naps we can sit downstairs and watch tv or talk. So we stayed in the 1 bedroom casita for one night and after 1:00 the next day we loaded up all are things and moved to a 2 bedroom casita. This casita was not remodeled and the carpet was ripped in various locations. Oh and the elcetricity kept going out and we would have to have someone come and fix the fuse. After the all the trouble we went through trying to get our room correct the night before, they guy told us that he would get us vouchers for one of the restaurants. That never happened. Don't eat at the Latina grill the food is overpriced and the service is terrible. We didn't try any of the other restaurants after that. The pool area looked nice but it was a little too cold for us to try them out. This resort could be nice after the renovation is complete and they get some people who know what there doing at the front desk.

  • This TripAdvisor Member:
    • Liked — that 6 people could stay together and have a kitchen/living area
    • Disliked — service and construction
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oklahomasooner00's Summary
Date of Stay: January 2008
Traveled with: Family with young children
Visit was for: Quality time with family
Age group: 35-49
Member since: July 06, 2007
  • My ratings for this hotel are:
    • 2 of 5 stars Value
    • 2 of 5 stars Rooms
    • 3 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Service
Would I recommend this hotel to my best friend?
probably not
I recommend this hotel for:
Great pool scene, Families with young children, Families with teenagers
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Pet owners
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites, Business meeting / Event, Outdoor / Adventure, Shopping, Sporting event
Was this review helpful? Yes No
Check Rates
Average price*: $153 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Good value for your money”

Pointe Hilton Squaw Peak Resort

4 of 5 stars
Vancouver
Jan 9, 2008
3/3 found this review helpful

My husband and I picked this resort because it was reasonably close to our son's baseball tournament. Last year we stayed at the Pointe Hilton Tapatio Cliffs and loved it. Thought we would try this one for a change and liked it's proximity to the freeway to get to the ballpark. We particularly liked the spacious private casita. We had a pool and hot tub right outside our door and it was never busy. We managed to squeeze in one afternoon floating down the Lazy River and going down the water slide. Great fun in the very hot sun! Ate one night in the hotel's Lantana Grille and it was okay. Another night we wandered down the street about 2 blocks and stumbled on the best Italian food in a restaurant called Tutti Santi. From the outside it doesn't look like much, but inside is great and we had a really fun evening there. Because the hotel is close to the freeway, it was easy to dine in other areas and we had a fabulous dinner at Roy's in Scottsdale.
At this hotel we liked the spacious rooms which included a kitchen and we like the proximity to the freewy. At Tapatio Cliffs we liked the scenery, the layout of the resort in the cliffs, and the more adult-oriented facilities including the great bar by the big pool. The rooms at Tapatio Cliffs were smaller than casitas but they were very nice and we liked being able to keep our sliding door open all night. Although we really liked Squaw Peak, I think next time we will return to Tapatio Cliffs.

  • This TripAdvisor Member:
    • Liked — spacious casita, proximity to freeway, fun pool activities
    • Disliked — lots of kids, crowded main pool, had to run air conditioning all night; couldn't sleep with doors open
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
h0lym0ly's Summary
Date of Stay: October 2007
Traveled with: Spouse / significant other
Visit was for: Other
Age group: 50-64
Member since: July 18, 2007
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 4 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
A romantic getaway, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, Girlfriend getaway, Great pool scene
I selected this hotel as a top choice for:
Sporting event
Was this review helpful? Yes No
Check Rates
Average price*: $153 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Everything and more”

Pointe Hilton Squaw Peak Resort

5 of 5 stars
Stoke on Trent
Jan 8, 2008
4/5 found this review helpful

Just returned from 3 weeks stay and cannot find any faults with this fantastic hotel.Arrived very late and room swapped from double to twin suite with no problems.Really excellent standard suite, with the best beds ever and 2 large screen TV's.Very quiet. We were in the South Pointe on the 3rd floor, which was the top floor on the side we were at, so why it's called a Tower I don't know.Lovely aspect overlooking Squaw Peak Mountain on one side and gardens on the other.Very quiet.Just a short stroll to The Hole in Wall for a great breakfast , then a stroll around the waterpark and maybe a go on the putting green, with an impossible Hole 17!!! for no extra charge...Perfect way to start the day!The whole place was immaculate .The Casitas were being renovated and when we return I think we will stay in one as they looked fabulous with very large outdoor patios and balconies although the suite we had was more than big enough for 2 of us a balcony big enough for sunbeds would have been a treat, but ours did have a table and 2 chairs.Also ,not mentioned on the hotel website, there are 3 laundry areas with washer and tumble dryers, very useful when staying for 3 weeksAll staff were very efficient and more so...David, Carol and Joan on the Concierge Desk were absolute treasures and whatever Hilton pay them it's not enough.Nothing was too much trouble ,directions, maps , things to do , shopping tips bookings for restaurants.They always greeted me by name and even allowed me to use their computer, with no charge ,after I had struggled with the one in the Business Centre.The Online Check-in point in the reception area is worth it's weight as it allowed me to check-in , choose great seats as they are very few 2 seats only, on 747's,and then print Boarding Passes all for free for our return flight ( which I did do for the my flight to Phoenix with BA before I left home)I have to say some of the reviews I had read did worry me but as I had booked before I read them I had to go and I'm so glad I did.Have travelled round the world and stayed in some great places , even The Four Seasons in Las Vegas, but this hotel did not dissappoint.

  • This TripAdvisor Member:
    • Liked — Comfort
    • Disliked — Nothing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BAWStokeonTrent's Summary
Date of Stay: December 2007
Traveled with: Spouse / significant other
Visit was for: Hobbies / interest / culture
Age group: 50-64
Member since: January 08, 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 4 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, Girlfriend getaway, Great pool scene
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites, Outdoor / Adventure, Shopping
Was this review helpful? Yes No
Check Rates
Average price*: $153 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Would Definitely Return With the Kids”

Pointe Hilton Squaw Peak Resort

Jan 5, 2008
2/2 found this review helpful

Some resorts are great for adults and others great for kids, but this resort seems to do a good job of pleasing both. I came to it solo for a business conference but would definitely come back to it if I return to Phoenix with the family.

Most of the hotel rooms are clustered in the front of the sprawling property at its North Pointe and South Pointe. The rooms in each pointe surround a courtyard with a small swimming pool. The conference rooms are between the two pointes but the hotel desk in the South Pointe.

I was in a nice suite in the North Pointe that would comfortably handle a family of four. There was a living room with a pull-out couch, desk and widescreen for TV/Internet, a bathroom and walkway in the middle, and a bedroom next to a balcony on the other side.

In the back of the property are a four-acre mini-waterpark to the north which is exceptional, a kid's daycamp & "Casitas" suites in the middle, and a spa which includes a lap pool to the south. The casitas seem to be two story town house-type suites.

The restaurant which is off the front parking lot was not real fancy but good food for a hotel and fine for a family. Note that the waterpark has its own restauant, ice cream shop, etc.

The property has lighted tennis courts but if you want to golf, you have to go four miles away to the sister Hilton property. That other Hilton property also has a fine upscale restaurant (A Different Point of View) which is highly recommended for adults but not really for kids).

The staff was nice and my stay very pleasant. I'll probably be back with the family in the future.

  • This TripAdvisor Member:
    • Liked — Water Park
    • Disliked — mid-day heat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dad-with-2-kids's Summary
Date of Stay: October 2007
Traveled with: Solo traveler
Visit was for: Business
Age group: 50-64
Member since: November 13, 2006
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
A romantic getaway, People with disabilities, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, Pet owners
I selected this hotel as a top choice for:
Business meeting / Event
Was this review helpful? Yes No
Check Rates
Average price*: $153 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Nice Place to Stay in Phoenix”

Pointe Hilton Squaw Peak Resort

4 of 5 stars
Apollo Beach, Florida
Jan 1, 2008

I thought this hotel was very nice. I had a well appointed suite in the North Pointe section which was kept very clean. The resort had a nice pool area with a lazy river and slides, very fun. The public area were showing their age in some respects. Aunt Chilada's was awesome, just down the street from the hotel. Over all I would stay here again!

  • This TripAdvisor Member:
    • Liked — Room, Pool area.
    • Disliked — Starting to show its age.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bryjoejr's Summary
Date of Stay: January 2005
Traveled with: Spouse / significant other
Visit was for: Quality time with family
Age group: 25-34
Member since: April 11, 2006
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
People with disabilities, Pet owners
Was this review helpful? Yes No
Check Rates
Average price*: $153 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of Pointe Hilton Squaw Peak Resort

( 52-56 of 262 )
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Pointe Hilton Squaw Peak Resort Also Known As

Address: 7677 North 16th Street, Phoenix, AZ 85020