The resort looks nice from the outside, but once you get inside you can tell that they are undergoing a major renovation. We booked a 2 bed room casita over the phone for 3 days to accomodate 4 adults and 2 young children. When we arrived the guy took us to a casita and told us that we were in luck because this was a remodeled casita. Then he couldn't get the key to work, so he called up to the front desk and they told him that it wasn't quite finished yet. Then he took us to another casita, this one was not remodeled so we were a little dissapointed but not completely unhappy until we realized that it was only one bedroom. I informed the guy that it was not a 2 bedroom that we had booked over the phone and he had the nerve to ask me are you sure you booked a 2 bedroom. There was one queen sized bed and a full size pull out couch for 6 people. He then called the front desk again and they informed him that all 2 bedroom casitas were occupied. The guy then told us we could have 2 regular hotel rooms that were close to one another. I specifically booked a casita because I have a 1 year old who would need a refridgerator to store milk for his bottles. Also the bedrooms are upstairs so when my 2 kids take naps we can sit downstairs and watch tv or talk. So we stayed in the 1 bedroom casita for one night and after 1:00 the next day we loaded up all are things and moved to a 2 bedroom casita. This casita was not remodeled and the carpet was ripped in various locations. Oh and the elcetricity kept going out and we would have to have someone come and fix the fuse. After the all the trouble we went through trying to get our room correct the night before, they guy told us that he would get us vouchers for one of the restaurants. That never happened. Don't eat at the Latina grill the food is overpriced and the service is terrible. We didn't try any of the other restaurants after that. The pool area looked nice but it was a little too cold for us to try them out. This resort could be nice after the renovation is complete and they get some people who know what there doing at the front desk.







Value
Location
Check in / front desk
Value
Cleanliness



