I was slightly skeptical about staying here after reviews I had read. They were right. The room itself was as the website said, and nice except that there was a strong scent of mildew when you walked in. Fortunately or not, we got used to it after a few minutes. The air conditioner was also quite loud, loud enough to wake me up sometimes when it kicked back on in the night, and I'm a fairly heavy sleeper. The shower floor was also not particularly clean. The room itself seemed ok though. The tv was nice, the bed was nice and the room was big. The bathroom sink was "modern" and lacking water pressure. The breakfast was a fairly light continental breakfast, but it was ok. Cereal, fruit, bead and oatmeal, but when we got down, there wasn't much left, had to ask the desk for hot water and something other than bagels. Hot items could be purchased for around $3. The staff wasn't particularly attentive but cleared everything out right at 10, when the hours stopped, including the coffee. The service at the hotel was lacking in general, check-in felt more like a motel 6 than a Hyatt. They had the option for conputerized check-in at a kiosk, and with the attention paid by staff, it might as well have been a computer. They took our credit card, handed us room keys and didn't say an extra word. It was the same with check out. It took work to get any info out of them at all. All in all, we got this for $98 when most of the hotels at about the same level were about $150 so it was an ok experience but we found that the usual charge was about $160 so would have been quite unhappy if we had paid their rack rate.

We stayed at the Hyatt Place for a wedding in February. We were impressed right away with the lobby and the rooms -- the flat-screen TVs are great, and the separate sitting area is wonderful. We had a king room, but someone could very easily sleep on the sectional couch, too.

The refrigerator and small kitchen area was helpful, too.

The staff was nothing but helpful when we needed to borrow things to get ready (i.e. scissors. Silverware and plates to eat lunch in the rooms, etc.) They were very, very friendly and didn't seem fazed by the gaggle of girls getting ready for a wedding.

The breakfast was impressive too, for free hotel breakfasts. There was Starbucks coffee, hot tea, toast, pastries, bagels, fruits, cereal, etc. That coffee definitely made it worth to make a trip downstairs.

The only downfall with the hotel is the location. It's right off the interstate and has nothing nearby in walking distance. There's a TGI Friday around the corner, but it definitely has the vibe of a corporate park, rather than a cute neighborhood.

Big rooms. Almost the size of a suite. Had everything we needed. Fridge broke and a new one was brought up within 10 minutes. Flat screen TV is awesome and the hotel cable programing was some of the best I've ever had. Beds were comfy. Continental breakfast was pretty lame. Showers were hot. Great central location. Hotel staff was very friendly. Cafe/lobby food and drink was expensive. Pool was small. Overall very nice experience though. Will stay again.

Beautiful, large, pseudo-suite rooms. If you're into nice tvs, you'll love the ones in the rooms here. Beds are fantastic, with a huge sofa sectional on the other side of the room. The tv is well-placed in the room to be seen whether lying in the bed or sitting on the sofa. We also agree with recent posts about dim lighting in the bathroom.

The biggest problem here though is with the front desk staff, as most all of them need more training. Both times I called down to ask to be connected to a friend's room, Keisha put me on hold three times, each time coming back to re-ask for the spelling of the name "Weiss". When we stopped by to ask for directions for the nearest fitness center, she set us out on foot in the opposite direction. We are staying as part of a large group, and when we went downstairs to pay the bill to check out, another clerk said she didn't know how to do the check-out for a group - that person would not be in until the next day. And yesterday we came back in from being out all day and our room had not been made up. A manager came up with replacement towels, asked if we could make the beds up ourselves, and offered us free breakfast in the morning. Sure enough the next morning, getting the desk staff to understand that our breakfast to be covered took 15 minutes and another visit from a different manager. Then there was confusion because the hot breakfast items are billed from the kitchen window in the breakfast room, but the cinnamon rolls are billed from the counter in the lobby. It created two different bills, which confused the girl at the desk even more.

This is a beautiful hotel, and very comfortable. I would think that with a couple of weeks of "stand-down" training for each employee, they would have a great product to sell here.