My Girlfriend and I stayed from June 6th - 10th 2008. First of all, whoever rated this hotel a 4 star or 5 star review, must be nuts! or dont know what the real vacation is all about. Im from New york city, and we've been to many places BUT this OnE is, the real truth is, Its a disaster hotel, we dont usually like writing reviews but this one is exception fact the matter is that we we're really FRUSTRATED. Alright, i give this hotel a 2 star, because of the cleanliness of the surroundings (walkway and gardens) and the food is tasty alright (not the best yet but). Im going to break it down for a better TRUTH.
When we arrived, we we're greeted with a refreshment (okay), and we're given room 2422.
THE ROOM
the moment we got in to our room, the air is very stagnant and no AC running, so we turn it on, after 30minutes still no AC coming out from the ceiling just dry air. And the TV is not functioning at all, so we call for attendant (got fixed, so far so good) Then, we call the front desk again for the AC problem, and they told us they're fixing it, so we thought just a minor malfunction. (i will have more on this AC thing). The door has a malfunction 2nd lock (for security) this is NOT GOOD. That's one reason on our 2 night stay, we've heard from other vacationers, that there's a 2 nights in a row ROBBERY happen. so for the first 2 night, we had to put a chair on the door so we'll know if someone try to break in our room, on this ordeal, i couldn't sleep. We ask around if their rooms
has a working 2nd lock, and guess what!? NONE! so immediately we requested a new room and to our surpirse 5 people ahead of me at the front desk are all asking for a change room. Same reasons, security and No proper AC and just a bad rooms. Then we we're moved at room 2612 (pool view) thats because I tipped the receptionist ($5) to give us a better room. Again, NO AC working! After all this ordeal, we stop complaining to the front desk cuz they dont do anything anyways, until we found a staff person working on the building and complained the AC problem (it was around 11:30pm) and they told us in 1/2 hour they will turn on the compressor on the AC so then it get colds at midnight, We realize that, they control the AC, they would turn it off during daytime and noontime and turn it on at midnight, what the!?? so we leave it. I also advice, to bring your own pillow because i had to sleep and use towel as my pillows for the last 2nights (since the room changed) because the pillows in our smell does smell STINKS. The TV is so outdated. The sink in the bathroom has a drainage problem. 2 roaches been seen.
THE POOL
My girlfriend and I we only jumped in on the pool once, for I noticed that they don't clean it at all, we we're there for 4nights and 5 days, not a single staff clean the pool. It doesn't even smell chlorine at all, the water quality is just like what you have in the tap water. I mean, I'd rather go in a swimming pool that i can smell the chlorine knowing that its chemically treated and taken care of. you can see the flooring of the pool, paints chipped, hair strands, and sands. Just DISGUSTING. Same thing with beach chairs, they do arranged it but NEVER cleaning it.
THE DRINKS
Dont expect name brand alcohol. I advice that you pick up some alcohol at the airport (duty free) shops. And make sure you have supply of bottled water.
THE BEACH
Its a beach, its not carribean sea that you get a clear crystaline water, Its atlantic ocean. clean sands, but beware of those vendors, they won't stop bothering you. and don't try to go out for a night strolling at the beach shore. Its Dangerous. Vacationers always got advised about it not to leave the resort premises cuz its dangerous. It is, trust me.
THE STAFF
Some are friendly, some dont smiles, some don't care at all. The animation team, is alright, its not broadway, so expect some corny at times.
OVERALL,
its really a 2 star resort Hotel, Its supposed to be the Wyndham, but I guess it all change in Viva wyndham tangerin - cabarete. What really scares us is the fact that 2 ROBBERY incidents. So lock up your room at night, use chair if necessary and double check the lock.
We won't GO BACK. The Worst Vacation EVER!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.