My best friend and I were driving from Arizona to Washington, and on the 2nd night of our trip, decided to stay the night here, since we were travelling with 3 young children, and they were getting tired and cranky. We chose this hotel because of it's easy access off of I-5, and neither of us knew really where we were, so finding I-5 easily the next morning was very important. It looked ok from the outside, nothing special...but it did look clean. A lot cleaner than the one across the street from it. It was somewhat expensive, about 100 dollars, but we figured that was ok since there WERE 2 adults and 3 children. However, once we got to the room, I noticed right away that it was NOT a very clean room.
I work in the hotel industry as a front desk clerk, and I have for 2 years, so I have grown very picky when it comes to where I will stay, and I can spot problems immediately. There was grease on the table upon entering, a hair in the bed, the floor had not been vaccuumed, there was standing water in the bottom of the refrigerator, not to mention that the inside surfaces were sticky as well, there was also hair on the bathroom floor and in the bathtub, and the air conditioner was VERY noisy. We asked the front desk lady for some extra pillows and a crib for the baby, and she only brought one pillow, saying they were out of pillows. That struck me as kind of odd....I know our facility always has about 20 extra pillows, and not that many people ask for extra. The next morning, I called the front desk to ask her to bring up some extra towels, and she somewhat rudely informed me that I needed to come to the front desk to get towels myself. That is NOT service. I ALWAYS have and always will bring my guests towels AS SOON as I am able to. We ate breakfast in our room, which consisted of bagels, muffins and cereal, and left promptly. I would not stay here again. The next night, we stayed at a Best Western in Eugene, Or., and THAT was a fantastic hotel.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
Older travelers, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Other