The rooms and the property are lovely; the rooms are exceptionally spacious, and well-appointed. The beds are very comfortable; the bathroom is what one sees at five-star properties. The pools are nice, though at the end of the day that we stayed, they needed to be cleaned, as did the pool deck. Service between the front desk and the rooms was wonderful; we got everything we needed quickly. But, when it came to dining, there was one disaster after another. It was quite clear that the hotel restaurant was short-staffed. Tables were empty, but not cleared. We went to dinner on a weekend night, and were turned away--despite their being empty tables, because the staff could not cope with more diners! (If a reservation is required, the front desk ought to have said so.) We wound up in the bar, which had no bartender, because he was the manager of the place and was serving tables. They let us order the dining room menu, which was fine, but the service lagged. Still, it was pleasant enough. But the next morning, at breakfast, the same problem happened. This time we waited 15 minutes to be seated, despite their being tons of empty tables. And, what's worse--and this is a serious problem--the hotel includes "continental breakfast" in its room rates. We asked what that included , and were told a hot beverage, a juice, and ONE pastry of our choice. (Or we could take $9 a person off something on the regular menu.) This is stingy beyond belief, and not suitable to an establishment of this quality. You can get more and better at the Regency Club of any Hyatt hotel. And, if this were not bad enough: (1) we had to wait another 15 minutes for our pastry and (2) every time I was at the front desk on my visit, another guest was complaining about the breakfast charges. They need a better system. And they need to get the restaurant up to standard. It severely marred an otherwise very nice stay.















