I booked a room to attend a wedding in Carmel. However, a reservation
with a paid one-night deposit means ABSOLUTELY NOTHING to the owner of this property. I recently received an email note that the reservations for this wedding party were ALL cancelled.
Because playing telephone tag with a small inn can be inconvenient in different time zones, I emailed to ask the reason for the cancellantion -- the wedding had not been cancelled. Of course, the inn never sent an email reply. That might mean that I would have proof of their lack of integrity.
I got a phone call that asked that I call to supply my credit card number so that they could refund my reservation deposit. When I politely and diplomatically asked about why the reservation was cancelled, I got a polite and diplomatic response. The lady said that there had been a new manager, and that when the owner of the inn found out that she had booked a wedding party, he got mad. He felt that a large group that booked the inn would create too much noise (is what she implied) in a residential area. (Did I mention that most of us attending the wedding and staying there are over 50?)
To be honest, from other guests who called to check this situation, I get the sense that the new manager underpriced our rooms at a popular time of year, and has since been fired because of it. If the owner was so adament about the "no-groups" policy, why did he not clearly tell his manager about that as a matter of basic training? This is either a matter of money-grubbing lack of integrity, or inept management on the part of the owner who can be cavalier in how he treats guests.
Be aware: he also owns Casa de Carmel, among other properties in Carmel.
I can deal with the fact that this is a small inn, so booking reservations is very inconvenient. My phone call and email asked me to call them back so that they could credit my account for my previously booked reservation (NOT a toll-free number) between the hours of 8 and 3, Pacific Time, i.e. NOT convenient for anyone who works and lives in a different time zone. This place is all about what is convenient for them, not for guests.








