We stayed for two nights in May and were really quite disappointed in the service and the amenities, especially since this is a new hotel. The property is lovely and the rooms are large. The television and remote did not function properly and the major networks were unwatchable because of static. There were two refrigerators in our room, but no hairdryer, a fact I discovered after a shower! The pool was not open and that was a big disappointment after a long drive from AZ. The breakfast is meager with no hot items at all, although the hostess was as pleasant as could be. There is no weekend newspaper and no newstand. When I asked for change for a $5 bill to buy a paper in front of Coco's (1/2 block away), the front desk had none....only $20 bills. I was told I would have to get change at the restaurant.

We found the front desk staff pleasant enough but they could not figure out how to make sure we stayed booked in our room since we paid for one night with reward nights and one night with a credit card. Although they assured us we would remain checked in, we returned late afternoon of the second night only to find we had been checked out and that the hotel informed people who phoned us that we were no longer there. This was quite alarming to our son, who was one of the callers.

To be fair, I must add that the corporate office responded to my concerns and offered to refund part of our reward points.