PROS: BEAUTIFUL SETTING, CLEAN, ELEGANT, RELAXING
You can't beat the elegance of the beautiful Victorian main building or breathtaking Pacific Ocean setting. It's a picture-perfect place to enjoy hospitality from another era with modern conveniences, great facilities, and super people watching. It's a comfortable launching spot for exploring the San Diego areas or enjoying a beach-side get-away.
* Our room was elegant and comfortable. The bedding was attractive, the bathroom was well-supplied, the closet was ample.
* Check-in was attentive and flawless.
* the gift shops are full of attractive items and most of the staff aim to be helpful.
* The ocean and starry nights are a great part of staying there.
CONS: SERVICE LAPSES AND SOME POOR PUBLIC RELATIONS EXPERIENCES
The hotel needs to meet or exceed expecations. I'd go there again--but with lower expectations on the service side.
* There's no obvious high-level management presence in guest areas.
* The outdoor patio restaurant can't be beat for its ocean view, but service was mediocre -- the waitress never wiped down our "used" table, delivered our meal without linens or cutlery--and never brought any, disappeared, then overcharged us for our drinks. The food is so-so for the price.
* I hosted a business lunch for clients. One specifically asked the waitress NOT to include strawberries as a side with his meal because of allergies. The waitress noted this. The kitchen then delivered our meals--complete with strawberries on the client's plate.
* the guest in the adjoining room to mine was apparently jet-lagged and on a different time schedule. He held an hour-long, clearly audible, detailed business call from 2:30 a.m. to 3:30 a.m.. About 45 minutes into this, when I called the front desk to seek help in the form of ear plugs and inquired about the hotel's protocol for handling these matters, the staffer who answered shrugged it off with a dismissive "joke,", then rang my room ten minutes later (as I was trying to nod back to sleep) to say he would "file an incident report." He offered to switch my room. I said I saw no reason why I should have to move. No real empathy, no ear plugs, no follow-up from the hotel management during the remaining two days of my stay.
* Following the hotel's directions, I called the business center to request 7:00 a.m. delivery of materials for my next-morning meeting. My materials arrived at 7:40 a.m. I had 20 minutes to set-up rather than the hour I had planned.
* one gift shop staffer clearly had a surly, disdainful attitude about customers; she showed clear irritation when, in calling to my husband to look at something in the shop, I "interrupted" her conversation with a co-worker.













