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Hotel del Coronado: Traveler Reviews

Call now to book: 1-800-45-HOTEL from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
3.5 of 5 stars 451 Reviews
5.0 of 5 stars
133
4.0 of 5 stars
109
3.0 of 5 stars
64
2.0 of 5 stars
79
1.0 of 5 stars
66
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#4 of 19 hotels in Coronado
Show Hotel DetailsHide Hotel Details
  • Hotel class: 4 of 5
  • Rooms: 680
  • Address: 1500 Orange Ave Coronado, CA 92118
Property Type: Resort
  • Hotel featuring an assortment of amenities, sports facilities and leisure activities.
Description: Landmark Resort dating from 1888, offering contemporary comforts in a Victorian atmosphere; situated along the beach on 31 acres. This description is based on information provided by the hotel.
Business Center Fitness Center Free High-Speed Internet Restaurant Room Service Swimming Pool
Check Rates: $332 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Hotel del Coronado

( 3-7 of 451 )
“Gorgeous setting but some problems”

Hotel del Coronado

Sep 30, 2008
1/1 found this review helpful

PROS: BEAUTIFUL SETTING, CLEAN, ELEGANT, RELAXING
You can't beat the elegance of the beautiful Victorian main building or breathtaking Pacific Ocean setting. It's a picture-perfect place to enjoy hospitality from another era with modern conveniences, great facilities, and super people watching. It's a comfortable launching spot for exploring the San Diego areas or enjoying a beach-side get-away.
* Our room was elegant and comfortable. The bedding was attractive, the bathroom was well-supplied, the closet was ample.
* Check-in was attentive and flawless.
* the gift shops are full of attractive items and most of the staff aim to be helpful.
* The ocean and starry nights are a great part of staying there.
CONS: SERVICE LAPSES AND SOME POOR PUBLIC RELATIONS EXPERIENCES
The hotel needs to meet or exceed expecations. I'd go there again--but with lower expectations on the service side.
* There's no obvious high-level management presence in guest areas.
* The outdoor patio restaurant can't be beat for its ocean view, but service was mediocre -- the waitress never wiped down our "used" table, delivered our meal without linens or cutlery--and never brought any, disappeared, then overcharged us for our drinks. The food is so-so for the price.
* I hosted a business lunch for clients. One specifically asked the waitress NOT to include strawberries as a side with his meal because of allergies. The waitress noted this. The kitchen then delivered our meals--complete with strawberries on the client's plate.
* the guest in the adjoining room to mine was apparently jet-lagged and on a different time schedule. He held an hour-long, clearly audible, detailed business call from 2:30 a.m. to 3:30 a.m.. About 45 minutes into this, when I called the front desk to seek help in the form of ear plugs and inquired about the hotel's protocol for handling these matters, the staffer who answered shrugged it off with a dismissive "joke,", then rang my room ten minutes later (as I was trying to nod back to sleep) to say he would "file an incident report." He offered to switch my room. I said I saw no reason why I should have to move. No real empathy, no ear plugs, no follow-up from the hotel management during the remaining two days of my stay.
* Following the hotel's directions, I called the business center to request 7:00 a.m. delivery of materials for my next-morning meeting. My materials arrived at 7:40 a.m. I had 20 minutes to set-up rather than the hour I had planned.
* one gift shop staffer clearly had a surly, disdainful attitude about customers; she showed clear irritation when, in calling to my husband to look at something in the shop, I "interrupted" her conversation with a co-worker.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trips_since_1962's Summary
Date of Stay: September 2008
Member since: September 30, 2008
Was this review helpful? Yes No
Check Rates
Average price*: $332 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Just Beachy at Beach Village”

Hotel del Coronado

Sep 28, 2008

My family of three enjoyed a three-night stay at Hotel Del Coronado's Beach Village in mid-September. We booked directly through the hotel for a rate of $525 for a full ocean-view villa guestroom. We decided to splurge after seeing that even rooms at the Marriott were running $350-400 for just a standard accommodation. (Let's face it. If you want to stay on Coronado, you shouldn't be worried about cost.) The Beach Village is a new section of the hotel comprised of condo/hotel three-story towers. It offers its own entry, valet, concierge and pools. There is also a beach-front cottage that serves a buffet-style breakfast in the am and wine and cheese in the pm exclusively to guests.

The room was luxuriously appointed with a hardwood floor entry, patterned carpet, gas fireplace, a semi-private balcony and a marble and granite bathroom featuring a separate shower and extremely deep bathtub. My two critiques would be the showerhead nozzle which was placed at a high, awkward angle and couldn't really be readjusted. It made for awkward showers since I didn't want to get my hair wet every time I tried to rinse off. Also, the fireplace was fronted by a two-foot high marble-topped shelf that drew my 16-month old like a magnet. I can't tell you how many times he almost clunked his head and how many times he scaled the step and tried to open the glass fireplace doors. (Not really, a design flaw, but not family friendly.)

The balcony offered pretty views of the beach and horizon, but they were obstructed by the cottage buildings which are positioned closest to the shore. (See attached image.) I didn't realize I didn't truly get what I paid for until the second day and by that time didn't really want to go through the hassle of packing up and moving.

Despite that disappointment, we had a wonderful time. The private pools for Beach Village guests were a real bonus and there were never more than 15 people at the pool at any one time. They also had an incredible pool cafe with awesome food. (But, yes, hotel prices. The portions were oversized, though, if that makes up for it.) We also were just steps (literally) from the beach which is the reason we were attracted to Coronado in the first place. Besides a day trip to SeaWorld, we stayed at the hotel the whole trip. The staff were friendly and helpful with directions, dining recommendations and obtaining attraction tickets. (Although, in the morning, it was hard to get a concierge on the phone. Also, there were no 'do not disturb' signs for the door so we were interrupted a few times when we didn't want to be by housekeeping and the mini-bar guy.)

On a scale of 1-10 I would give Beach Village a 8.

  • This TripAdvisor Member:
    • Liked — Proximity to beach
    • Disliked — misleading room description
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
theviewfromhere's Summary
Date of Stay: September 2008
Traveled with: Family with young children
Visit was for: Quality time with family
Age group: 25-34
Member since: September 28, 2008
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Families with young children, Families with teenagers
I do not recommend this hotel for:
Young singles, Great pool scene, Pet owners
I selected this hotel as a top choice for:
Beach / Sun
Was this review helpful? Yes No
Check Rates
Average price*: $332 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Trip of a lifetime”

Hotel del Coronado

Sep 22, 2008
1/2 found this review helpful

We stayed at the Del on September 1st and 2nd, 2008. The staff knew we were there to celebrate my 40th birthday, and they went out of their way to make sure we had a wonderful time! They put us in the Beach Village, on the 3rd floor, with an ocean front balcony. The room was less than a year old, and was just beautiful, as well as spotless. The details were amazing: a bottle of wine and card for my birthday, shells and poems on our pillows at night (our children were thrilled!), and a CD of beach music to bring home after our trip. We will definitely be back.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BplusKansasCity's Summary
Date of Stay: September 2008
Member since: September 22, 2008
Was this review helpful? Yes No
Check Rates
Average price*: $332 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“What terrible service and mediocre rooms”

Hotel del Coronado

1 of 5 stars
IADDutch
Sep 22, 2008
1/1 found this review helpful

I just stayed the weekend at 'the Del" and found it VERY disappointing. They claim to be a 5-star, this website shows them to be a 4-star, and I would not give them better than a 3-star.

The suite we had in the tower was disappointing, it was tired and there were items missing that you would expect in this class of hotel (turn down service only if requested, no slippers, no minibar snacks, no wine glasses or cork screw, etc.).

The food was passable, the breakfast buffet was well stocked, but the eggs were rubber like, many items were cold.

The service was the most disappointing. From the front desk attitude to restaurant service personnel generally not paying attention to customers. Two specific items that happened were closing down the deck in the evening with about 50 customers being displaced, bringing security and generally being rude in doing this - without cause. And being told what to do or not to do by staff, instead of the 'how can we help you' attitude that you should be able to expect at this type of resort.

Last, but not least, the main outdoor seating area for the bar and restaurant is constantly used for service personnel with carts to set up lawn and beach events. It was like a service corridor with the carts constantly - for hours!

No, I would never stay here again. Not only would I not recommend it to friends, I would specifically tell them NOT to stay at this dump.

  • This TripAdvisor Member:
    • Liked — Views
    • Disliked — Bad attitude in service personnel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IADDutch's Summary
Date of Stay: September 2008
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 35-49
Member since: July 07, 2005
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 2 of 5 stars Rooms
    • 4 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Service
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
A romantic getaway, Older travelers
I do not recommend this hotel for:
Young singles, An amazing honeymoon, People with disabilities, Great pool scene
I selected this hotel as a top choice for:
Beach / Sun, Great food / Wine
Was this review helpful? Yes No
Check Rates
Average price*: $332 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Great weekend with an exception!”

Hotel del Coronado

Sep 3, 2008
2/2 found this review helpful

We had a full ocean view room in the victorian building on the ground floor. The only problem we had with our room was it was directly over the restaurant and with an 11 month old the music at night was a little worrisome. But the music was kept at a low level and went off at a reasonable hour. Our son slept through it just fine with the patio door closed. The staff was great, very helpful, the room was clean and full of old world charm. The property was beautiful and even with the holiday weekend crowds it wasn't unbearable. Our only exception was the only dinner we chose to eat in the hotel was at Sheerwater and had a horrible dinner. We were set at a dirty table, didn't see the waitress who was over worked for her section and waited too long between courses. The highlight was the manager made it right by comping our entire meal except for the drinks. I think overall we had a good time. Our only other complaint was that it was hard to find food at a reasonable price to feed our family on the island.

  • This TripAdvisor Member:
    • Liked — ocean view and room
    • Disliked — one nice dinner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
casualvactioner's Summary
Date of Stay: August 2008
Traveled with: Family with young children
Visit was for: Quality time with family
Age group: 25-34
Member since: September 03, 2008
  • My ratings for this hotel are:
    • 2 of 5 stars Value
    • 4 of 5 stars Rooms
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Pet owners, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
People with disabilities
I selected this hotel as a top choice for:
Beach / Sun
Was this review helpful? Yes No
Check Rates
Average price*: $332 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com

Reviews of Hotel del Coronado

( 3-7 of 451 )
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Hotel del Coronado Also Known As

Address: 1500 Orange Ave, Coronado, CA 92118