My friends and I had been partying all night at one of the local day spas and we needed a place to stay. The Spa Hotel was the closest one, but we only went there after we were told the miracle springs was booked.
The guy at the night desk gave us the wrong key to the room and after trying to find our room in a darkly lit maze of rooms, we were finally able to get into the room.
The room was the most disgusting thing I've ever seen. I can understand the decor would be outdated in a place with a sign like that on the street, but there is NO EXCUSE for checking guests into a room that has not been cleaned.
It's not entirely the night desk guy's fault though. This would have to do with housekeeping. I imagine there must be some unhappy workers at this place. The bedspread was pulled back on both beds, just in the corner. So whoever had slept there before us just pulled back the sheets and that was it. The way they left it was the way we found it. And housekeeping said this room was clean?
It was about 3 in the morning and we were too tired to go back and complain, besides, at a place like that, you can tell that complaining wont do any good. We pulled off all the sheets to make sure there were no bed bugs, but the light in the room was too poor to see anything.
We were only there about 4 hours, no one could really sleep comfortably wondering if we were going to get crabs or bed bugs at this place.
Luckily our cars weren't broken into, but it was very difficult trying to find a place that i felt would be safe to leave them alone for a few hours.
I've managed hotels in the past, and I can tell the manager at this place one thing ... you need to keep your employees happy. The morale with your staff is so low, it shows in their work. And if I can go to the coffee shop in town and hear so much about you without being from around here ... well, that says it all. And I know I will never stay at your place again.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
Young singles, People with disabilities, Older travelers, Great pool scene, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Other
Management Response
DevelopmentDirector, Director of Development
(Management representative)
Jan 10, 2008
It is unfortunate that this guest had such a bad experience at our hotel. And we are always sensitive to guest comments. The Spa is a Two Diamond property and our goal is to be the best two diamond property in the state! We do wish that this guest had told us at the time that his assigned room had not been cleaned. It would have been easy to give him a cleaned room at the time... but we do appologize for his inconvenience. We don't know why he thought his car would have been stolen. We don't blame him for being angry with us, but we do not believe that his car was in jeopardy of being stolen. We have excellent security and a very low incidence of undesirable activity. Again, we do wish that this guest has expressed his concerns at the time of his visit.. we would have been very willing to make him a happy guest!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.