Recently stayed at this great property and was quite impressed with all the changes. New beds, flat screen tvs, new safes in the room, new mini refrigerators, new carpet in the hallways and new restaurant, Lantana.

From the check in process to breakfast and dinner to the pool and spa, the service was friendly, accomodating and tremendously service oriented. They truly cared about my stay.

I was not used to the salt water pool system, but was very impressed with it as I did not look like a prune after spending the day in the pool areas. The staff explained that the salt water system was better than the clorine system and easier on the skin. And they were right.

The food was fantastic and while some might believe eating at a resort can be expensive, the service and the food are truly worth it. Breakfast was great, the pizza at lunch was fabulous and dinner was outstanding.

The spa is priced just right especially considering the extras that you get. The locker rooms are clean, modern and full of extras that you don't find at day spas. My massage was perfect and I had a tremendous, relaxing time.

This resort is worth the time and money as you will not find this type of service anywhere in Southern California.

The Hyatt Grand Champion in Indian Wells is a great property. The adult only pool was a hit with us , although raising the age to 21 may be better than 18. Our room was a king with a step down which gave us more space, although the sofa has seen better days.The overall cleanliness as appreciated and the grounds were well kept. The spa was wonderfully calm ans relaxing.

The hotel exterior is really nice, it seems that they just got new carpet as well. The adult pool is nice too, although one of the 2 days we were there, it was quite dirty. Service is excellent in all areas....everyone was very polite and courteous. My biggest complaint is that the room wasn't very clean. There was something on the floor of the bathroom which appeared to be blood or something. Also, in front of the bed there was BRIGHT pink spots on the carpet, as well as blue gum mashed in. It was the first thing I saw when I walked in, and I thought it could definitely have been cleaned up. (we were in room 2214) The food was also VERY expensive. The breakfast "sticky toast" or whatever its called is really just about the size of a small cinnamon roll and its $14. Bottled water in the room goes for $6. The chicken quesadilla at the poolside was the greasiest thing I've seen, I couldn't even finish half of it, and it was $12. My husband and I chose to eat elsewhere most of the time. Overall, we had a great time. Weather was hot, golfing was great and the pool was nice. Will I be back....probably not. I would probably give another place a chance.

It was to be a getaway weekend for three couples. Sneak out of work early on Friday, spend Saturday with the guys golfing and gals spa-ing, grab a nice steak dinner Saturday night and then head for home on Sunday.

I spent considerable time on-line looking for the right combination of both golf and spas available during the Palm Springs off-season. I had attended a conference at this resort three years ago, had played one of the two courses and knew they had better than average spa services. In order to get the best of the bargain, though, I had to book the "splash" package the first night entitling us to a 25% discount at the spa & restaurants and a "golfers" package the second night to incorporate the lowest rate on the golf course. That double deal seemed to be our undoing as repeatedly reservations (when I called to confirm) the registration people (when we checked in) and eventually the computer (when it locked us out of our rooms at 3pm on Saturday) couldn't keep up with what we were doing.

In all the confusion when the gals went to have their spa treatment they were told they would have to return to the front desk to get a voucher if they were to obtain the 25% discount. When the guys made it out to the clubhouse we too were told that we needed a voucher but rather than walk back to the hotel agreed to "charge" the green's fees (because the golf course is operated by the City of Indian Wells, not the hotel) with the understanding the hotel would have to reconcile the charges later.
The golf course, recently redone, was tough but fair and certainly a handful on a 107 degree day. They supplied us with unending water bottles both on the course and via a special cart. A very pleasant experience.

As for the spa, two of the gals said the massages were the best of their lives, and these are two gals who should know. The gals even stayed in the women's lounge in their bathrobes to have a light, healthy lunch. And in the case of my wife, who I hadn't seen since 7:30 am when I left for golf, she did not reappear until shortly after 4 pm following a 3:00 pedicure (by which time I had already switched the rooms keys after being locked out).

We used the bar/lounge to meet and have a drink but otherwise did not use the convenient cafe which served coffee or their high end restaurant, Lantana. When it became apparent we had lost the girls for the day the guys did make an effort to go to the adult pool (by now 2:00pm on a hot, hot day) and found no room. So we retired to the pool bar to have a quick salad and a drink. [It looked like the family pool would have been a better bet if we wanted to get wet.]

The rooms were comfortable. We were on the fourth floor overlooking the golf course which was nice. The combination shower and a bathtub was convenient. The noise was minimal and blanketed by the air-conditioner which, given the outside temperature, ran nearly non-stop.

Yes, valet parking is $22.00 but they were quick to go grab something (my hat) without fuss and without having to bring the car all the way up. Yes, there is a $18.00 "resort fee" but we were staying in a four-star hotel for $149.00 a night off-season so we weren't going to make a fuss about that, especially when we knew about it going in (thanks Tripadvisor!).

I will certainly go back. It had more amenities than we ended up using (bikes, walking paths, restaurants, work-out room...pools!) but it was, even with the hiccups, a very pleasant stay supported by first class service.