We liked our stay except for some snafus.
We stayed August 31, 2008 through September 7, 2008
We have stayed at Hyatt Hotels before and gotten good service.
The rooms were roomy with a couple steps down split level. We had a golf view room and then a pool view room with patio first floor, nice T.V. worked with our Nintendo.
We had to call daily to request turn down because they kept forgetting us. Once they forgot to clean room and we had to call. Turn down should automatically be included in rates we are paying and we should not have to call and request it.
We liked the pools and the fact that there were a lot of pool chairs available. The Cabanas were reasonable. There are bunnies on the property, some baby ones, they were cute. We could see the bunnies every night at 5:30 p..m.
The shower in our room had a pipe hole in ceiling that leaked when guest above us took a shower. We mentioned this to the front desk and it was never resolved.
There should be customer satisfaction review cards in each room and at front desk, there were none. Most five star hotels have review cards in rooms.
We are not picky travelers, we are pretty easy going. The service staff should not listen to your complaints and then ignore them.
We might stay at the Hyatt Grand Champions again because they have great pools. The Palm Springs area was 104 degrees in early September. The Golf Course and Club House are nice.











