This hotel is supposed to be a boutique hotel. Motel 6 has friendlier staff and wont tell you off. Spent 6 weeks at this hotel and was routinely told off by management when we complained about the noise on weekends, and overbilling our cc after forging the documents we signed for a room rate. Stay at Zoso. For the money you get cable, a nice tv a room bigger than a closet and polite staff. Good luck getting internet connection and no assistance from the manager.Night staff very nice however.

We just stayed this past weekend and had an amazing experience. We booked their two bedroom deluxe rooms with two bathrooms. The resort has a very cozy feeling. The staff is very friendly and responsive. The manager was very prompt and informative when we were booking our getaway. It was a spacious room and we took full advantage of the jacuzzi tubs. The resort is located in the heart of Downtown Palm Springs. Everything is walking distance. We had lunch at Azul (the food was delicious) and dinner at Las Casuelas (enjoyed their margeritas). We also booked a few spa treatments. My swedish massage was one of the best I have had in a long time. Also I had a wonderful facial that was so worth it. I would definitely recommend this place for someone looking for relaxing time.

The building is very pretty and the pool area is super nice. We had an outdoor seating area with a gas fireplace that was very handsome. Our suite was really awkwardly configured with an enormous bathroom but we could not get in or out of the room when the sofa bed was open. Go figure. Cheap towels and linens including those poly blankets which are about as inviting as a trash bag, which is what we were given, after waiting at the desk for ten minutes, to transport wet bathing suits home in.

Again, it's a handsome building but everything is so obviously done in the cheapest way possible. The breakfast table lacked only a sign that said "If you can think of a way we can expend less effort and/or money throwing this continental breakfast your way, please let us know." Farmer Brother’s coffee and please, does anyone still use Sweet ‘n Lo and those coffee whiteners in the little plastic cups that inevitably spatter all over everything?

Some of the staffers were grouchy and some were nice enough. No one was able to get me on-line except for in a small spot in the breakfast area with creepy muzak, which meant my fantasy of hanging out by the pool while my children frolicked or being able to work in the room in my nightie was dashed. I was given some modem cables but couldn’t get a fast enough connection. Wi Fi was offered on their website and it seems to me that it should serve an area of the hotel larger than a phone booth.

No one seemed particularly concerned and made me feel like I was being totally fussy when I tried to right the problem. It was concerning and enormously inconvenient to me (and folks I had assured I’d be in contact with) to the extent that unless there’s a change of management and a number of upgrades, I wouldn’t return despite, this being to my mind, one of the best locations in the springs.
Others complained about the noise but this wasn’t a problem in our second floor room. I had a massage at the spa next door. It was reasonable, and while sort of a middle of the road spa, service was fine.

Spent five nights at the Springs last week and had a wonderful time. The location of this small hotel cannot be beat - right in the heart of Palm Springs and within walking distance of many amazing restaurants! The Thursday night street fair was literally right outside our door. That being said we found the hotel extremely quiet day and night. We had a first floor room facing the courtyard pool so I cannot comment upon those on the second level. I managed to check out a number of the rooms while there and they were all lovely. Lots of space, wonderful bathrooms with enormous jacuzzi tubs, separate showers, gas fire places, fridge, microwave etc. The courtyard pool was absolutely beautiful - warm water, surrounded by flowers and frequented by many tiny green hummingbirds! The continental breakfast was basic but fresh - bagels, muffins, danish, boiled eggs, cereal (hot and cold), yogurt, fruit, cereal bars, fruit juices, tea, coffee, cocoa. Staff were helpful and friendly at all times. We felt totally rejuvenated after our five days there. They also gave us late checkout the day of departure as our room was not booked and we had an evening trip home. The property itself is as it appears on their web site - wonderful architecture, lovely details, lush, and quaint. I cannot wait to stay here again!