I wanted to set the record straight on the Hilton Palm Springs as it has mixed reviews over the years even from this reviewer. Though improvements are still needed to this hotel it has fast become my top 5 choices in Palm Springs.

As I do a few hundred nights a year in hotels the role of recognition becomes very important to me. As a top tier member in Hilton HHonors for many years I am pleased to say that this hotel remains one of the most compliant pro-active hotels in the country in or out of the Hilton family of brands.
For example I book a reservation one month in advance online and I go back a few days later and I can see right online somebody at the hotel has already upgraded me to an upgraded room or suite.
I wish many other major brand hotels would get what that means to a traveler but frequently no matter how much I travel they are fishing for the first available cleaned room by housekeeping at check in. Rather then honoring my loyalty or caring about guest satisfaction.

Moving along more good news the hotel has undergone a significant renovation and the rooms are now some of the most desirable in the city.
I do not know how many rooms have been improved at The Hilton Palm Springs as I share this information so one might want to call and check if that matters. However all rooms have the new comfy Hilton bed and nice linens
Breakfast is excellent here as hotel breakfasts go and the staff tries to honor any request without fuss. The produce/fruit is usually always in season and sweet.
I like that they remember you even after just one or two stays. A discount breakfast coupon/credit was supplied as part of my daily Hilton benefits.

The Hilton PS also recently opened a nice upscale spa and the property commands a premium location in the heart of everything with a fairly nice staff.
The balconies off the rooms are nice to kick back on and the pools typically seem a big draw as does the nice bar outside.
Without hotel name bashing here a number of other local branded properties in the area haven’t seen a renovation in over a decade yet those competitors continue to ask for outrageous daily rates to some unsuspecting guests.
Bravo to the Hilton for not overcharging on their daily rates typically.
When times are slow there are very fair rates available unlike some of the other hotels who have many empty rooms yet and refuse to discount their rates (Hello Hyatt)
Yes the Hilton can be pricey too especially in season.

The Hilton Palm Springs does have four things that bug me
an advance one night deposit to your credit card no matter when you book, the obnoxious industry resort fee, no complimentary business center to receive email, and an ageing but useable tired fitness center that is need of redoing. I am willing to overlook those small details because of the overwhelmingly positive on property hands down. The Hilton Palm Springs remains a winning choice and brings value to the table especially for members of the Hilton frequent stay program.
My friends who weren't Hilton program members still enjoyed their stay experience as well but after becoming jealous of my recognition in house enrolled in the program before check-out.

I don’t doubt that some of my minor concerns too may be addressed overtime as they seem to really be moving in all the right directions.
I consider myself very lucky to be their guest and have the excellent relationship I have with them. I am only sorry it took me years of visiting Palm Springs to finally give them a try over these past few years.I wish every Hilton could get the basics this right
This ones a keeper

Bed was really comfy! Room is pretty good sized, like the Balcony, it is actually quiter out on the balcony than in the room, it is a wodden structure, and you can hear everyone walking by in the hall ways, and on the third floor. TIP stay on the third floor, they no one is above you! the pool area is nice and clean! and the pool staff was really friendly. The restaurant staff was really friendly too! had a great experience with them! The hotel accomadates late check outs with no hassels, even sent me a refrigerator to the room. Parking is pricey, and there is not alot of it, I had to park on the street one night, while still paying for parking at the hotel it gets that packed! valet is the way to go but it gets packed too, and it is pricey, $15 per day plus tipping! This Hotel is close to the action on Palm canyon drive, shops and restaurants, and really close to the SPA casino, I definatly like this place better than the Wyndham next door!!!

Our recent stay at the PS Hilton was very nice. We received a room upgrade to a suite, and because we were celebrating our 30th wedding anniversary there was an iced bottle of wine in our room upon arrival. Reception personnel were very pleasant.

It is true that the furishings are dated, but the room was clean and the bed comfortable. Our bathroom needed some maintainence attention. There was tile grout missing in the shower and paint was peeling from the ceiling.

The hotel seems to be catering to the casino crowd; the Spa Casino is on the next block. Some of the guests create an unpleasant environment, which of course is not the fault of the hotel.

We got stranded in PS another night when our flight got canceled and had many options to consider.

As long as we were staying, I wanted a nice place but didn't want to have to rent a car or spend a lot of $$ in cab fees to get to a hotel in the evening and back to the airport first thing in the am. It was a Sat. night so I was stuck with high rates or lack of availability all over the PS area.

The Hilton Palm Springs fit the bill but I would not call it a Resort compared to the other properties in the area. There is a pool and they are apparently installing a new spa facility but I think the similarities end there.

The offer a free shuttle to/from the airport. The front desk staff was friendly and efficient (in fact, they were better than the 5 star resort I had just come from). The upgraded suite was clean and large. The bed, sheets and towels were very comfortable.

We did hear lots of noise from revelers (Not sure if it was inside or outside of the hotel on the city streets) until the wee hours of the morning.

The restaurants and bar were kind of dead but the morning buffet breakfast was better than I expected.

And then we were out by 7am.

All in all, the experience was just fine but only if you consider it an airport/conference accommodation. My problem was that I actually paid more for that night than I had for the previous nights at the 5* resort further away.