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Bistro Elan: Traveler Reviews

TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4.5 of 5 stars 27 ratings
27 ratings
5.0 of 5 stars
5
4.0 of 5 stars
13
3.0 of 5 stars
4
2.0 of 5 stars
1
1.0 of 5 stars
4
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#26 of 172 restaurants in Palo Alto
Show Restaurant DetailsHide Restaurant Details
  • Cuisines: French, Californian
  • Price range*: $21-$30
  • Special features: Romantic, Outdoor seating
  • Address: 448 S California Ave, Palo Alto, CA 94306
  • Tel:  (650) 327-0284

TripAdvisor Traveler Reviews

Reviews of Bistro Elan

( 11-13 of 13 )
“wish had read the reviews before going there”

Bistro Elan

1 of 5 stars
Palo Alto, CA
May 26, 2006
0/3 found this review helpful

I wish I had read the reviews before going there. I had the worst experience in my life today at this restaurant. I do not understand how such an upscale restaurant employs such a rude hostess. I had been to this restaurant before, and had a good experience and enjoyed the good food and the service, so it may be some recent changes in personnel or it may be that the hostess became tired of her job. In any case, here is my story:

I currently can not bear weight on one of my legs and walk with crutches. We got into the restaurant and there was no one to greet us. We waited a few minutes and nothing happened. As it is not difficult for me to stand, and they did not have any chairs for people waiting to be seated, I sat in a chair of an unoccupied table just there at the entrance. When eventually the hostess arrived she very rudely wanted me to stand up and wait for her to seat other people at that table (even though those people arrived after us). I told her I would stand up when she takes us to our table. She got mad and murmured something like "am I not speaking english". Now, I do not know if her comments were because of my foreign accent, and I do not know if her rudeness was because of my temporary disability, but we immediatly left the restaurant.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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“Two thumbs down for Elan”

Bistro Elan

1 of 5 stars
Soth San Francisco
Aug 31, 2005
2/4 found this review helpful

"Elan" is not what it used to be anymore. While the food is still very good, the quality of the service went down in the past year. If the staff would undergo more training and the gentleman introducing himself as the manager of the restaurant would choose to change jobs, I would still have hope for this restaurant to regain the wonderful ambiance that used to bring back often our family and friends.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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“Bad experience at Elan!”

Bistro Elan

Aug 13, 2005
7/9 found this review helpful

Last night we had a terrible experience at Elan.
I called on Monday to make a reservation for a Friday night dinner for a special event in my family. While they were closed on Monday, they called me back and I could make a reservation for 7:30. I asked for special seating, as pretty much just 2 or 3 tables are worth considering.
However, when we turned out last night, the seater (who claims to be the manager) offered us a table that was pretty much in the way of people entering the restaurant. We refused the table, and asked for another one which appeared more decent. He refused, reasoning that that was table for 4 people not for only 3 which was our case. The discussion that followed was just futile, as the arogant "manager" explained that he would very well use the table if one of these events were to be celebrated in his family.

Our conclussion, after several dinners there, is that the restaurant is noisy, the tables are poorly positioned (except couple of them) and the service in general is poor for the money. In the end you go to a restaurant for the experience, rather than to fill up when you pay 200$+ for 3 people!

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviews of Bistro Elan

( 11-13 of 13 )
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Bistro Elan Address

448 S California Ave, Palo Alto, CA 94306
Tel: (650) 327-0284
* Restaurant price information is based on meal cost per person, excluding drinks, tax and tip.