The Hyatt Regency in Chicago is in a great central location. The views from rooms facing the river and the Wrigley building are spectacular day and night. The beds at Hyatt hotels are always so very comfortable.
That said, I was disappointed in this Hyatt from the moment we checked in. There was no welcome attitude or hint of a smile from Rachel working the front desk at check-in. The concierge staff often gave us misinformation or were uninformed about sites and events in Chicago. We got our best info from cab drivers.
But my biggest complaint is the hotel just seems run down. Chairs throughout the hotel are worn, torn and stained. Brass railings in the lobby were very dirty. Big white billowy cloth decor hanging over the Bistro were covered in layers of dust. There were "stained" sheets on our bed. The rooms and bathrooms are darkly decorated with low watt lighting. And the spiders inside and outside the window of room 2130 were creepy. This hotel needs a good cleaning or remodel, and turn up the lights for crying out loud. Be the 4 star hotel you advertise!
Did I say the view was spectacular? Get out and see the great City of Chicago, there is so much to do. Just don't spend too much time in your room. We loved this city, just not the Hyatt.

The location is great. Within walking distance of most attractions.

However, the great thing is there are plenty of hotels in the same price range in this area with much better customer service.

The hotel staff is obnoxiously rude. The concierge was not well educated on local attractions.

The first two nights I called to request a room change because the room above had a running toilet that I got to hear all night. Nothing was done about it until night 3. I was refused a room change due to "we are overbooked". They day of checkout, I was told I would be required to pay $50 for a late checkout. I asked for the manager and explained the issues while I had stayed there and that I thought an extra charge for a few hours was not fair. After some debate, he agreed.

The configuration of King room I had was odd and uncomfortable. The headboard was against the bathroom wall as you entered and the foot was toward the window. However, the dresser was in the typical location. Try watching TV from bed with a 40" flat screen 3 feet from your face on the left side of the bed. Very odd and uncomfortable.

The room service was great!! Fast and tasteful!

My husband & I stayed here for 4 nights while he was attending a conference in May. Our room was on the 4th floor with a view of the river. The view would have been excellent except for the moisture in the windows which blurred the view. It was a nice room but not a 4 star room. I would give it 3 1/2 stars.

The bed was very comfortable & we did get a king room (which my husband had requested). Also good fluffy pillows. However our bathroom seemed old. The lighting was very dim - not good for shaving or putting on makeup. I stopped by the front desk & mentioned it to the girl on duty. She was very pleasant & confirmed that a number of people had complained about the lights.

We liked its location & were able to walk to many places like the Art Institute of Chicago, Millenium Park, the Magnificent Mile, etc. The one evening when my husband had a business dinner, I walked to the Oriental Theatre by myself to see "Wicked" which I'd highly recommend.

We used the concierge services 2 times & received good service. The concierge desks are setup like podiums close to the main check-in area.

We paid $75 a night through Priceline, which is excellent for June. Our room had a fantastic view of the Hancock Building and the river. The room was large, clean and had a couch, easy chair and desk chair. The bedding was the newer 'non-bedspread' style, the bed was comfortable, the bathroom was large and, well, we were pleased with the room and the Hyatt in every way.

We ate at the lobby restaurant, which is attractively decorated and was bustling with activity when we were there. We only got Cobb Salads, so I don't know if the food, in general, is good or not. The Cobb was so-so.

Our only complaint was the $48 fee to park your car over-night and the $13 daily fee for the internet. Many places are offering free internet these days and I wish the Hyatt would hop on board with this concept.

We hated to leave!