i m not the kind of person who like to complaint.but this stay upsad me a lot,a lot! i wont go back and i dont recommend you to stay as welll
i m gonna tell my story now:
PS: it would be a bit long!!
i stayed there from 23rd to 25th of may. at first ,i thought i m gonna stay only one night!! but i changed my mind and called the front desk agent for extending my stay!!
she transfered me to the 1800 reservation hotline!! the reservationist ask many questionsss...and she asked me if i want any extra towel in the room cos i emphasized that i would stay in the same room!!!
i called back to the front desk agent and told her that i have already made the reservation and i m going to stay in the same room!! she said" fine" and she was nice!!
then i went out and came back around 5pm, i approached the Front desk and met the front office manager named Sawsan.
i told her what had happened about the extended reservation.
She started to ask me many questions cause she said she couldnt find anything in her computer,she said "there is no reservation of yours"...............
finally she said she found and surprisingly she gave me a new room key!! haha!!! she is ridiculous!! she doesnt even listen to me!! i would like to stay in the old room!!!!!!!!!
then i told her that all my stuff is still in the room and i would like to stay in the same room. she then called housekeeping using a radio,one of the things that she mentioned upsad me a lot,she blamed me of not going to the front desk and check out the first night of staying!!!!!!!!!!! ((( she talked on the radio with somebody from housekeeping not directly to me,but for sure,she means what she said)))
she finished the call and i immediately clarified that i extended my stay and nobody ask me to come to check out ! i m angry but i still use gentle tone of course, she said "OK" as a reply.she is not happy with what i said as well i think,
then she keeps her eyes and hands on the computer and didnt tell me anything and i stand there waiting for around 2 mins,hoping she will tell me somethings ,but didint !! after 2 min of stipud waiting ,then she said i m waiting for the call from housekeeping,they are going to check ur room ((( you should have told me that when you finish the call with housekeeping,then i can get a seat ,right????i m so upsad of her attitude!!)))
this kind of attitude and behaviour is marriott standard?? you are not qualify !
and she never say even one sorry to me!! i think i did everything right!! this is totally their communication problem!! they have a chaotic system!!
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Value
Location
Check in / front desk



