Booked two nights for short family trip to explore City.
Location great except for hospital next door drew a contant flow of ambulances (sirens). Hotel very clean, room was nice. Marble bathrooms, granite tops. Exterior windows dirty, and really no good views. We changed rooms shortly after check in, but second room view wasn't any better.
Food price really expensive, but found serveral reasonable resturants nearby. (WEST EGG was favorite) Oh, the pool .... was about the size of a standard hotel room, but kids didn't seem to mind.
Bar made great cozmos. You'll drop $30 for two with tip. Ouch!
No frig in room made bringing resturant leftovers back impossible.
Over all, OK, but I will try another place next time.

I stayed here for business last month and fortunately it wasn't MY money I was spending....

It started with my arrival...my flight had been VERY delayed out of Seattle due to a snowstorm in Chicago, so I arrived around 9:30 p.m. tired and hungry. The three young women at the front desk were discussing their "myspace" profiles and hardly looked up when I arrived. They gave me my room key and I asked them "is there somewhere in the hotel I can get food?" They said "oh yes, you can get food in the bar until 10:30!!" I thanked them and went up to my room.

They had put me in a "suite" but it was a smoking room and smelled TERRIBLY of smoke (I had specifically requested a non-smoking room and paid extra for it!) I went into the bathroom and found it disgustingly dirty. Someone had clearly been sick on the toilet and it had NOT been cleaned since...it was disgusting. The towels in the bathroom were also dirty, with hair stuck to them and crumpled on the hangers as if they'd been used and then hung back up.

I called the front desk and the girl said she'd send someone up. I waited 10 minutes and someone showed up with a long metal pole to "unclog the toilet". I explained the situation to the man at the door and he told me I'd need to call back downstairs. When I did, the girl said "I just sent someone up to unclog it!" and I had to spell out for her what the exact nature of the probelm was. They sent someone else up 10 minutes later to clean the bathroom. The man who cleaned the bathroom said "it' looks like somebody has been in your room since it was cleaned!" as if it was very normal.

When I finally made it down to the bar it was about 10 p.m. They told me they had stopped serving food a few minutes before. I told them I had been told they were open until 10:30. They shrugged and told me some local places that had food at this hour (there was a snowstorm...I didn't really feel like walking 5 blocks for food). I was very annoyed because I would have eaten first if I'd known they were closing.

So I went to bed quite hungry (the front desk girls hadn't offered me a mini-bar key or else I would have at least had a snack) and couldn't sleep most of the night since my pillows reeked of cigarettes. Blech.

The next day I complained at the front desk and was moved to a new room which was great...but the first night was a total disaster. I won't be staying here again if I can help it!

Just got back today from a 3 day stay in Chicago. We switched our hotel last minute to the Wyndham, based on a good rate from Expedia, and the fact that my 7 year old insisted on a pool. The hotel check -in was very easy, although we were told at check-in that they could not honour our Wyndham By Request membership, since we had booked through Expedia. The front desk however, was nice enough to give us a "club room" on the 16th floor, without the benefits of the club services. We found the room to be more than adequate. It appeared to have new carpet, 2 double beds with duvet bedding and a small tv. Being that we were there during Spring Break, the hotel was packed with other families, and the pool was jammed with kids - much to my chagrin , however to my kids' delight. I think my ears are still ringing with the sound of kids screaming and the roar of the jacuzzi! Our concierge "Russell" was very helpfull with suggestions. TIP: If you plan to go to the Rain Forest Cafe, make sure to phone in advance reservations! Playing it by ear cost us 1.5 hours of wait time!!!! Overall- we found the hotel to be nice enough to return, and more than deserving of their 3.5 star rating. We did not eat breakfast in the cafe, instead used the miniscule coffee maker to heat water for our instant oatmeal, and hot cocoa. 2nd note: the club floor bathrooms must be designed for very tall people. My 7 year old couldn't reach the bathroom sink. Luckily she has great balance, so we inverted the plastic trash can and used it as a 'step stool". We also loved the shampoos and soaps provided by the hotel. I also liked the make-up mirror in the bathroom. My kid thought the first floor lobby was very fancy - although from a space planning point it seems inefficient since you either have to climb the grand stairs, or take an elevator to get to the lobby! Our overall experience was lovely and we would recommend this Wyndham Hotel.

I booked this hotel because it was listed as a "good value" and "customer favorite" on Hotwire; we booked Holy Thursday-Easter Monday, 2008. I was happy to learn I'd booked the Wyndham, a chain I am usually pleased with.

The hotel is about a block off Michigan Ave. in the Magnificent Mile/Streeterville area. It's an easy walk to Watertower place and a reasonable walk to the loop. We used both the El and bus to visit other parts of Chicago, and found bus stop and the underground station at Grand easy to locate within a short walk.

Valet parking is expensive—$44 a night, I think. We opted to self park for around $35 a night about 1/2 a block away, in the ramp on St. Clair, adjacent to the Courtyard by Marriott.

The hotwire rate did not include breakfast, although I think some of the packages booked directly with the hotel do. There were apples and mints at the front desk, but not coffee service, something we've experienced at other 4 star hotels. There was a mini-bar and small coffee pot in the room, with some pedestrian no-brand coffee; no stirrers, sugar, etc. There is a tiny Starbucks with a perpetually long line across the street (next door to the Parking Garage mentioned above), a Dunkin Donuts steps away and a Corner Bakery and Panera very near.

The room itself was fine. We were on the 14th, nee 13th floor; we figured that's where they hide the hotwire cheapskates. If we peeked around the tall buildings, we could see the lake. The room had two double beds w/ down comforters and pillows; an upholstered reading chair w/ table; and a desk with a lovely aeron chair—easily the most comfortable piece of furniture in the room. Wyndam has not yet abandoned amoires, as many of the upscale hotels are doing, nor have they upgraded to flat screen televisions. The room felt a little cramped w/ all the furniture in it. (In fact we moved the occasional table to the closet because we couldn't otherwise set up a cot for the teen we had in tow.) The cable package was limited to a handful of choices, but what the heck, we didn't go to Chicago to watch TV . .

The phone on the night table did not work.

This must be a hotel that, in general, caters to business travelers with expense accounts. Internet service was something like $10. a day in the room, and a whopping 35 cents PER MINUTE in the business center. We walked to Panera and/or the Apple store (both within blocks) where we could, at no charge, check our email and look up (and write down) information on the places we wanted to visit. The concierge printed my boarding pass for free, but I had to pay to sign on (note, credit card machine attached to computer does not take American Express) and look up my reservation number, which I'd forgotten to bring with me.

I requested a cot for my teen-aged son and gulped when I learned it would cost me $20 a night extra. However, this charge was never posted to my account. The cot only fit in one spot in the room—between the bed by the window and the desk, provided we moved the aeron chair out of the way. We stood it up each morning so we could move freely around the room.

There is no charge to use the gym (which surprised me); it had a changing room, showers, and a decent selection of treadmills, bikes, etc. and free weights. It was never crowded when I used the facility.

The hotel has a tiny, shallow (4 feet at the deep end) pool, hot tub, steam sauna and dry sauna. The pool was crowded all weekend, even the hot tub was full of very young children (toddler to early elementary) splashing around w/ their parents. The pool area was not monitored well by the staff; dirty towels piled up in and around the hamper. On several occasions we had to dry off with the hand-sized towels from the attached gym because there were not clean towels in the pool area.

By and large, the concierge staff was helpful and friendly, if their knowledge of the city was limited to the tourist spots. (Our query for directions to the Benedictine Monastery south of the loop (roughly 31st and Halsted), in the Bridgeport neighborhood, was met at first with a blank stare and then with an explanation that they don't know a lot about "the suburbs". They suggested we buy a city map at the nearby Walgreens. We found directions online, during a visit to the Apple store.)

The room was clean, and housekeeping honored our request to be "green" and keep our towels and sheets for our entire stay. The water was hot and water pressure fine. The toilet has a loud whooshy flush that might wake the dead.

The Wyndham must do big business with their American Girl weekend package; the hotel lobby was full of AG bag toting parents with glazed looks, accompanied by 7-9 year old girls clutching America Girl dolls. (Note to parents of boys in the same age bracket: there is a LEGO store in a mall on Michigan Ave., I forget where precisely, but it's several blocks before Wabash.)