It took 3 hours to get our room after we made reservations 2 weeks prior. Renovated room looked nice but it was full of dust & the room & hallways reeked of off gassing fumes from paint, glue & who knows. The drawers were dusty & smelled like paint, hence your clothes got dusty & smelled like paint. We had to make our own bed at 1:30am on the second night. The room was never cleaned & the sheets were never changed. The towels were old & ratty like car towels. Complaints fell upon deaf ears as well as no response to emails. We had requested a refrigerator for medications when we reserved our room. It was not in the room & we had to wait for it to be delivered. The one we got looked like it fell of the back of a truck, no front legs, scratched up dirty exterior & a crooked door. Players club/Pasport was a joke, they refused to tell you your points or what comps you were getting. I would never go back, the olny good thing about this hotel stay was dinner at the Steak House.







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