We stayed here over the Reno air races weekend-although the room was clean there is no housekeeping services on the weekend which we were never told about-it was written on a paper left on the table in the room-the staff was friendly, but didn't seem to want to go out of their way for anything. We were put in a room way out in the back near some old houses -I just didn't feel comfortable staying in the room alone while my husband was off to the races early so I had to go to my friends room at another hotel. The place is about 25 years old and I don't think they have done anything in the last 25 years! The elevators didn't work so we had to haul our bags up 4 flights of stairs to get to our room. I would not stay here again or recommend it to anyone. What a disappointment!

My stay included non-disclosure of rates, filthy carpets, horrible smells, and bad customer service over the phone and in person. The rooms were of adequate size, but the service sucks!! Do not expect anything other then grouchy, unhelpful customer service reps and front desk reps! Take my advice ,if you can avoid staying here, do so!! Take your money elsewhere!

The Lobby is nice and the Ice machine works well, but that's about all the good things we have say. Two elevators- neither working when we arrived- altho they did get one fixed the same day. Carpets filthy- the layout does not work well( two buildings unconnected- some things in one, some in the other without the elevator that works- generally a run down timeshare much like the rest of downtown Reno- stay somewhere else!

We checked into our "suite" first of all we were told it was indoor corridors. Well it was outdoor and the door faced the Slums of reno. Looking down over the belcony was a blood splatter on the alley below us. The rooms smelled very badly. I dont know where they came up with the pictures for the website, but they must have been taken when the place was brand new. We didnt end up staying there. We checked out as fast as we checked in.