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The Ritz-Carlton: Traveler Reviews

Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4.5 of 5 stars 154 reviews
154 Reviews
5.0 of 5 stars
114
4.0 of 5 stars
16
3.0 of 5 stars
12
2.0 of 5 stars
9
1.0 of 5 stars
3
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#9 of 238 hotels in San Francisco
Show Hotel DetailsHide Hotel Details
  • Hotel class: 5 of 5
  • Rooms: 336
Description: Neo-classic landmark dating from 1909, tasteful decor and fine furnishings, gourmet dining; located in the Nob Hill area. This description is based on information provided by the hotel.
Address:
600 Stockton Street
San Francisco, CA 94108-2305
Check Rates: $519 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of The Ritz-Carlton

( 7-11 of 154 )
“The best hotel in San Francisco!”

The Ritz-Carlton

Jul 10, 2008

This is the best hotel we have ever stayed at - and believe me, I am extremely hard to please! We decided to book our 3 night honeymoon stay based on reviews on trip adviser, and to say that this hotel met our expectations was an understatement! We were dropped off in the scruffiest van from the airport imaginable, yet were still welcomed like five star guests. Within a few minutes of checking in we were greated by our actual names. The attention to detail and service of all the Ritz staff was amazing. On arrival in our room there was champagne and chocolates and a lovely card from guest services congratulating us on our marriage. Yes, I know that all these things are finely tuned marketing ploys, but it never once felt like that. I can honestly say that every member of staff from the cleaners to management were friendly, helpful and extremely professional. Our room (225) was of a nice size, clean and had a view of the terrace and some of the San Fran buildings. Nothing was too much trouble for the Ritz team, and to be honest, it spoiled me for the rest of the honeymoon, as no other hotel could meet their standards! The lounge bar provided fantastic cocktails (their Ritz Cosmo has to be tried!) and the lounge food menu was actually reasonably priced for such a high end hotel. We had a lovely meal in the terrace dining room, although couldn't try the food in the dining room as this was closed for a few weeks (though this was a highly priced menu). I would highly recommend this hotel for all travellors; dress was fairly casual, atmosphere was relaxed and everyone was made welcome.
Thank you to all the Ritz staff for a wonderful and memorable stay!

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HoneymoonersRV's Summary
Date of Stay: July 2008
Traveled with: Spouse / significant other
Age group: 25-34
Member since: July 10, 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Tourists
I do not recommend this hotel for:
Great pool scene, Pet owners, Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Other
Was this review helpful? Yes No
Management Response
DOQP, Area Director of Quality
(Management representative)
Jul 21, 2008
Dear HoneymoonersRV,

Thank you for choosing our hotel and allowing us to be part of a very special occasion in your lives --- your beginnings! We are happy to have created memorable experiences that will hopefully last you a lifetime… and encourage you to come back to us or to any of our sister hotels in the future.

Thank you both for taking the time to write and post a review of your stay with us. It is our common practice to share reviews with all the ladies and gentlemen working in our hotel. Your review will certainly serve as “food for our souls” and make our hearts grow fonder… as we strive every day to provide a place where the genuine care and comfort our guests is our highest mission… and that the Ritz-Carlton experience, enlivens the senses, instills well being and fulfills even the unexpressed wishes and needs of our guests.

We hope to see you again on your 1st Anniversary and many more anniversaries to come.

It’s our pleasure.


Paul Roa
Area Director of Quality
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $519 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Excellent Ritz”

The Ritz-Carlton

5 of 5 stars
Houston, Texas
Jul 9, 2008
0/1 found this review helpful

We've stayed at the Ritz from July 3rd through the 6th. Excellent hotel, service and rooms. A special thanks to the bartenders, Ruth and Jennifer and to the concierge David. A little overpriced, but it reminded me on so many ways in decor and service the Four Seasons in Istanbul. I will definitely stay at the Ritz when I go back to San Fran.

  • This TripAdvisor Member:
    • Liked — everything
    • Disliked — tourists in flip flops and shorts, it is the Ritz for God's sake, buy a pair of trousers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AXH's Summary
Date of Stay: July 2008
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 35-49
Member since: March 09, 2006
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 4 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers
I do not recommend this hotel for:
Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites, Great food / Wine
Was this review helpful? Yes No
Management Response
DOQP, Area Director of Quality
(Management representative)
Jul 21, 2008
Dear AXH,

Thank you for spending 4th of July Weekend in San Francisco and choosing to stay in our hotel – The Ritz-Carlton.

I will definitely share your review with Ruth , Jennifer and David and all the staff of our hotel. I am certain you will bring smiles to their faces knowing that their services are appreciated and remembered.

Your travels to exotic places around the world is indeed amazing. More amazing is your ability to take time out of your busy travel schedules to write reviews of your experiences. We in the hospitality industry appreciate you as well.

We look forward to your next visit to your “home away from home” in San Francisco.

Safe Travels.

Paul Roa
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $519 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Best Hotel Experience!”

The Ritz-Carlton

5 of 5 stars
Lafayette, CA
Jul 1, 2008
2/3 found this review helpful

We stayed at this hotel for four days with our two young children. We had a junior suite, which had ample room for the four of us. We also experienced the club level service for the first time. It was superb.

Not only is this hotel beautiful, clean and classy, but the service was outstanding. The staff remember my children by name, made sure they were given little toys if we had a long wait in the lobby, and never were we made to feel that our children were not welcome. The concierge did a fabulous job of finding us a five star restaurant at noon on a saturday for that evening!

The food was fabulous and the buffet champagne brunch was excellent and in a beautiful setting. All in all, it was the best Ritz hotel I have stayed at and probably the best stay at any hotel.

  • This TripAdvisor Member:
    • Liked — The service and attention to detail.
    • Disliked — One employee on the club level was not nice each time we saw her.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TracyCAL's Summary
Date of Stay: June 2008
Traveled with: Family with young children
Visit was for: Quality time with family
Age group: 35-49
Member since: December 12, 2003
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 2 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles
I selected this hotel as a top choice for:
Business meeting / Event
Was this review helpful? Yes No
Management Response
DOQP, Area Director of Quality
(Management representative)
Jul 14, 2008
Dear TracyCAL,

Thank you so kindly for posting a review of your experience in our hotel. Indeed, we extend our philosophy of “Ladies and Gentlemen serving Ladies and Gentlemen” not only to adults but as well to the youngest of our guests – children.

We are also glad that you experienced our “hotel within a hotel” – The Club Lounge

We look forward to your next visit and weekend getaway --- to your “home away from home” in San Francisco.

Sincerely,

Paul Roa
Area Director of Quality
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $519 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Shaky start but good recovery!”

The Ritz-Carlton

4 of 5 stars
Sydney, Australia
Jun 30, 2008
1/2 found this review helpful

We booked to stay at the Ritz Carlton through the hotel website, and traveled with our 3.5 year old son. We were registered for a conference held at the Moscone Centre with 22,000 other delegates - so you can imagine how packed the city was.
We had high expectations having stayed at the Ritz Carlton In Bahrain. Overall, we felt that the hotel met our expectations given the fact the city was bursting at the seams! Especially good service from concierge (David).
One of the notable down sides was that although they rate child-friendliness highly on their website - this did not actually happen in practice. Reception staff were unaware of their POLO scheme and I had to ask for the gadgets to make the room child-friendly, even though I had registered for the scheme online. No kids menu in the hotel room to make ordering room service for children easier. This was not rectified even after I highlighted it to them. Also huge mis-communication during reception staff hand-over led to our baby-sitter being left waiting at reception for 45 minutes and therefore making us late for our dinner reservation at 'Chez Panisse' (I don't even think the reception staff were aware of the inconvenience caused)!
Although this may sound like the makings of a bad review, we were won over by the spa and pool, great breakfast and room service, spacious classically decorated one bedroom suite - ask for a high level courtyard view (we stayed non-club as the standard prices had been hiked up by $200 due to increased demand caused by the conference). If compared with the Omni which rates No. 1 on this site - I think that the Ritz Carlton was better value for money because a non-club one bed suite (2 rooms) at the Ritz costs the same as California suite (L-shaped room) at the Omni. The Omni has no spa/pool and location not that great.
If you have the money to spend I would definitely recommend the hotel for location (close to cable cars, china town, shopping), good knowledgeable staff (with prompting), pool and spa, great playground a few blocks away reachable by cable car.
And as my son at the end of the stay decided that he was taking up permanent residence at the hotel rather than returning home, I can only imagine that the Ritz Carlton must be child-friendlier than perceived by an adult!

  • This TripAdvisor Member:
    • Liked — Pool and spa/Concierge
    • Disliked — Inconsistent service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harbourbridge's Summary
Date of Stay: June 2008
Traveled with: Family with young children
Visit was for: Business
Age group: 35-49
Member since: June 30, 2008
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 4 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles
I selected this hotel as a top choice for:
Business meeting / Event, Great food / Wine, Spa
Was this review helpful? Yes No
Management Response
DOQP, Area Director of Quality
(Management representative)
Jul 14, 2008
Dear Harbourbridge,

We are honored that you chose to stay in our hotel during your most recent conference trip to San Francisco and we thank you for taking the time to write and post a review of your experience with us.

I apologize for not meeting your expectations relating to our POLO (Protect Our Little Ones) program for your 3.5 year old son, In Room Dining Children’s Menu and the schedule of the Baby Sitter service. I have made copies of your review and discussed them with all the appropriate departments to ensure a more flawless execution. We welcome your feedback with open arms and learn from them. It keeps us on our feet and ensures continuous improvement of our product and service delivery.

I am glad your son enjoyed his stay with us --- we look forward to your next visit to San Francisco… and please ensure your son that The Ritz-Carlton will always be his “home away from home.” (and most definitely, yours as well).

Sincerely,


Paul Roa
Area Director of Quality
The Ritz-Carlton, San Francisco
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $519 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Quite simply the best”

The Ritz-Carlton

5 of 5 stars
Sydney, Australia
Jun 27, 2008
1/2 found this review helpful

Quite simply the best. Few live up to the hype, the Ritz-Carlton, San Francisco does. We stayed two nights in May 2008. Firstly if you are uncomfortable paying the room rate at the R-C, SF then you shouldn’t stay there. No amount of service and fine surroundings will make you happy. However if you wishing to make your holiday pleasant and special (it is a holiday after all, not regular life) then the complete package of the Ritz is tough to beat .. maybe unbeatable.

My logic is this for perhaps $200 more than a ‘comfortable’ hotel you get – a very central location (10min walk to Union square) and the Cable Car stops outside, the facilities are great, the rooms a beautifully appointed and the staff are second to none (yes none). In addition the restaurants are first class, our breakfast at the Terrace was equal to the best I have had, and absolutely nothing is a bother. No little niggles or disappointments.

I have stayed at a great number of 5 star hotels worldwide (incl. the Waldorf-Astoria and Ahwahnee) and the Ritz-Carlton, San Francisco beats them all.

  • This TripAdvisor Member:
    • Liked — The staff service is second to none.
    • Disliked — nothing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TmanSydney_Australia's Summary
Date of Stay: May 2008
Traveled with: Family with young children
Visit was for: Quality time with family
Age group: 35-49
Member since: May 29, 2006
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites, Business meeting / Event, Great food / Wine, Shopping, Spa, Sporting event, Concerts / Music festival
Was this review helpful? Yes No
Management Response
DOQP, Area Director of Quality
(Management representative)
Jul 16, 2008
Dear TmanSydney_Australia,

I hope you had a safe trip back to Australia.

Thank you for including our hotel as the final destination for your most recent trip of the US --- that took you from Las Vegas and the Grand Canyons to Southern California and down to San Simeon, Carmel and then to the cool breeze of the Bay Area.

We are happy to not only meet and exceed your service expectations but also to provide you value for the price you paid staying in our historic landmark hotel. Indeed, our staff make up the heart and soul of our hotel… and our mission, day in and out, is to provide the finest personal services , facilities and enliven the senses, instill well being and fulfill the unexpressed wishes and needs of our guests --- you.

We hope to see you again in the future and be of service to you once again.

It’s our pleasure.


Paul Roa
Area Director of Quality
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $519 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of The Ritz-Carlton

( 7-11 of 154 )
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The Ritz-Carlton Address

600 Stockton Street, San Francisco, CA 94108-2305