We booked to stay at the Ritz Carlton through the hotel website, and traveled with our 3.5 year old son. We were registered for a conference held at the Moscone Centre with 22,000 other delegates - so you can imagine how packed the city was.
We had high expectations having stayed at the Ritz Carlton In Bahrain. Overall, we felt that the hotel met our expectations given the fact the city was bursting at the seams! Especially good service from concierge (David).
One of the notable down sides was that although they rate child-friendliness highly on their website - this did not actually happen in practice. Reception staff were unaware of their POLO scheme and I had to ask for the gadgets to make the room child-friendly, even though I had registered for the scheme online. No kids menu in the hotel room to make ordering room service for children easier. This was not rectified even after I highlighted it to them. Also huge mis-communication during reception staff hand-over led to our baby-sitter being left waiting at reception for 45 minutes and therefore making us late for our dinner reservation at 'Chez Panisse' (I don't even think the reception staff were aware of the inconvenience caused)!
Although this may sound like the makings of a bad review, we were won over by the spa and pool, great breakfast and room service, spacious classically decorated one bedroom suite - ask for a high level courtyard view (we stayed non-club as the standard prices had been hiked up by $200 due to increased demand caused by the conference). If compared with the Omni which rates No. 1 on this site - I think that the Ritz Carlton was better value for money because a non-club one bed suite (2 rooms) at the Ritz costs the same as California suite (L-shaped room) at the Omni. The Omni has no spa/pool and location not that great.
If you have the money to spend I would definitely recommend the hotel for location (close to cable cars, china town, shopping), good knowledgeable staff (with prompting), pool and spa, great playground a few blocks away reachable by cable car.
And as my son at the end of the stay decided that he was taking up permanent residence at the hotel rather than returning home, I can only imagine that the Ritz Carlton must be child-friendlier than perceived by an adult!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles
I selected this hotel as a top choice for:
Business meeting / Event, Great food / Wine, Spa
Management Response
DOQP, Area Director of Quality
(Management representative)
Jul 14, 2008
Dear Harbourbridge,
We are honored that you chose to stay in our hotel during your most recent conference trip to San Francisco and we thank you for taking the time to write and post a review of your experience with us.
I apologize for not meeting your expectations relating to our POLO (Protect Our Little Ones) program for your 3.5 year old son, In Room Dining Children’s Menu and the schedule of the Baby Sitter service. I have made copies of your review and discussed them with all the appropriate departments to ensure a more flawless execution. We welcome your feedback with open arms and learn from them. It keeps us on our feet and ensures continuous improvement of our product and service delivery.
I am glad your son enjoyed his stay with us --- we look forward to your next visit to San Francisco… and please ensure your son that The Ritz-Carlton will always be his “home away from home.” (and most definitely, yours as well).
Sincerely,
Paul Roa
Area Director of Quality
The Ritz-Carlton, San Francisco
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.