We stayed at the Sofitel to spend a weekend in Philly and got a parking plus accomadations package from a Philly tourist site.

Pros:
- location, location, location: walking distance to Rittenhouse Square and Walnut street shopping and restaurants

- valet service: quick and courteous even with the extremely limited drop off space in front of the hotel

- feather bed and linens: comfy, white and crisp; looked clean to me

- breakfast: good service and food (except Sunday buffet a bit pricey and too heavy on seafood for me)

- need hotel key to access elevator to go to rooms: made us feel a little safer in the city with this

- roomy bath: modern separate shower and tub

- flat screen TV

Cons:
- kinda cramped: the hotel itself looks kinda cramped between buildings and the front of the hotel is very tight for space and in the evening there is a lot of people hanging out in front and it is loud

- room decor and size: unless you have a corner room or a room with multiple beds the room is small and the decor is a modern so-so (nothing to write home about)

- wish the front desk staff were friendlier

- advertised the room as "superior king" - to me that means a king bed but we were given a queen bed

The visit was a gift for my 14yr old cousin and our stay was wonderful. Our room was not quite ready upon arrival - but the staff immediately offered us complimentary drinks in the bar, which was very much appreciated. The hotel was perfectly situated for our tourist needs - close to train station, undergound blue line, Phlash trolley etc. I am very particular on clean rooms / bathrooms and this hotel received the highest marks. Bed linens and towels were great, enough hangers etc. We only had breakfast in the hotel on two occassions and found our meals to be fine with very courteous staff. However I must admit that I tend to go with the flow - and usually don't feel the need to be the pushy customer. Being an older woman visiting with a young adult - we were treated very kindly and felt very safe in the area.

We loved the accomodations. The service and food in the restaurant was poor,however when we brought this to the managements attention they immediately took care of things. I highly recommend this hotel. The bed and linens are very comfortable. The room was very clean and everyhing was new and modern.. I wish there were more locations

Was expecting great things from our recent four night stay at this hotel having read the glowing Tripadvisor reviews and having stayed in quite a few Sofitels in Europe, which I have to say were head and shoulders above this American example.

Location is very good although narrow streets do not allow much of a view out. Check in was efficient and friendly but Sofitel Priviledge card seemed to have no sway here as it does in Europe (however, we did benefit from a 4pm check out which was very useful and welcome).

Room allocated was for disabled guests. When we found this out we checked with reception to make sure it would be okay and they were not expecting any disabled guests during our stay. They were not but offered to change our room. It made no difference to us and we benefitted from a really huge bathroom with a shower that could have accommodated six people! The shower controls were however broken and kept falling off, inconvenient for an abled bodied guest, probably a disaster for a disabled guest. However, it was promptly repaired.

Beds were comfortable enough although the mattress to my bed was proably approaching the end of its life, linens good quality but the room over all was a little tired. We did have electric drapes (a few tears in the blackout curtains), essential for a wheel chair user as there was no room down the side of the bed to even get near the window. It was a nice feature for us to enjoy. The flat screen TV had been recently installed we were told and it was excellent reception.

We had breakfast each morning in the hotel. It was a pleasant enough space and the breakfast choice was wide if a little over zealous with very fancy and heavy dishes - presumably pandering to local taste and the (Italian) coffee was superb. The wait staff were friendly but inexperienced and service was erratic. Any variation requested that strayed from the menu threw them into complete panic and a simple request for coffee and croissant seemed beyond many of them. The cost was not unreasonable though. There is a small amount of public space which got very crowded in the evenings, the bar appears to be popular locally and very reasonably priced.

The Sofitel is a fair to middling base to enjoy Phildadelphia (which is a lovely city to visit and we very much enjoyed our stay there) and as we booked quite well in advance and got an excellent hotel web rate, we were generally satisfied with our stay. However, we noted the rack rate for our room was published in the hotel at $770 for double occupancy and if anyone does indeed pay that they need their head examining because it is no where near worth that.