I visited this hotel because of the wonderful reputation in my city (New Orleans). I decided to take my bridal pictures in this magnificent hotel. The employees were so considerate and helped us find locations within the hotel to take the photos. I had my grandmother with me and she was starting to get very over whelmed with the walking around so she sat in the lobby. An employee came to her and noticed she was fatigued and gave her a bottled water and asked her if she needed anything to let her know. After we were finished the pictures I sat down in the lobby next to my grandmother along with my mother (we were worn form the photos and walking through this massive hotel) the same employee who offered my grandmother a water came back to give me and my mother a bottled water also. Not only are they wonderful inside the hotel but the valet parking guys were awesome too. My mom forgot her jacket in the lobby and before we took off he came running out to give my mother her jacket before we took off in the car! Wonderful employees and a beautiful hotel!

Kelly Lynn

My wife and I spent New Year's Eve here. It was a good hotel (probably the best in New Orleans), but not as great as the other Ritz Carlton properties I have stayed at. The rooms were comfortable. The location is on Canal Street - the outskirts of the French Quarter. If you are here on business, then this is a great option. If you are here for fun, I would recommend something closer to the heart of the French Quarter.

I have been to several different Ritz Carlton properties and this was far by the worst. We arrived there about 10pm and ordered room service because we were so exhausted. The crabcake sandwich that was supposed to contained jumbo lump crabmeat tasted like a crabmeat flavored bread sandwich. I requested for my sauce to be on the side and they did not bring it at all. Breakfast the next morning was no better. They did not bring salt and pepper or sweeteners for the coffee. When I called down to tell them, it took 15 minutes for someone to bring it up. We also requested our eggs to be scrambled soft with cheese and they were hard and cold. In addition, we left our room to go sightseeing at 10am and when we returned at 3pm, our room had not been cleaned. When I called housekeeping I was told that since housekeeping hours are from 8am to 4:30pm, they still had an hour and a half to get to us. When they finally did clean our room, it was a shoddy, rushed job. The housekeeper left dirty towels in the bathroom and did not replace the wastepaper basket in the room. As we were leaving to go to dinner, several members of the housekeeping staff gave us very dirty looks. I am by no means wealthy but I stay at places like RC and Four Seasons because I know the value of good customer service. Like another reviewer mentioned, the best person there was the concierge, Rudolph(Rudy). He spent a lot of time trying to get us dinner reservations although it was next to impossible due to Tulane's graduation. My husband and I are supposed to come back in July to stay there the day before our cruise, but I think we will be spending our money elsewhere.

Without a doubt, my stay at the Ritz Carlton was a memorable experience. I have nothing but high praise for the hotel staff which went the extra mile to ensure my stay was a pleasant experience. From valet service to the front desk to cleaning staff, everyone was extremely professional and courteous. My room was always clean and I was provided with extra toiletries in case anything was forgotten at home. The hotel itself is in excellent conditions and is conveniently located on Canal Street near the French Quarter, the Louisiana Superdome, and the Mississippi River. This makes it perfect for any activity you might have planned. If you plan a visit to the Big Easy, take a look at the Ritz Carlton.