The staff was wonderful, very friendly and eager to please. Pan Pacific is primarily in the customer service business and then the hotel business. The location is good, it is within walking distance to the Seattle downtown sites, like Pike Market and the waterfront. A real plus is that there is a Starbucks connected to the hotel and Whole Foods is right around the corner. The downside is there is a charge for everything. Parking was $30/ valet for $28, no continental breakfast, pay for local calls, and so on. The room service was also not good at all for the quality of the hotel. My steak was overdone, the potatoes looked and tasted like they had come out a box and put in a microwave, no crab in the crab omelet.... Stay here but eat at Whole Foods or another restaurant downtown.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.