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Grand Wailea Resort Hotel & Spa: Traveler Reviews

Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4 of 5 stars 540 Reviews
5.0 of 5 stars
253
4.0 of 5 stars
131
3.0 of 5 stars
54
2.0 of 5 stars
63
1.0 of 5 stars
34
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#6 of 7 hotels in Wailea
Show Hotel DetailsHide Hotel Details
  • Hotel class: 4 of 5
  • Rooms: 780
  • Address: 3850 Wailea Alanui Dr Wailea, Maui, HI 96753
Property Type: Resort
  • Hotel featuring an assortment of amenities, sports facilities and leisure activities.
Description: Spectacular Oceanfront Resort designed around a Garden Atrium with fountains & waterfalls. This description is based on information provided by the hotel.
Business Center No Fitness Center Free High-Speed Internet Free Parking Pets Not Allowed No Restaurant No Room Service No Swimming Pool
Check Rates: $541 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Grand Wailea Resort Hotel & Spa

( 43-47 of 540 )
“THE PROBLEMS”

Grand Wailea Resort Hotel & Spa

2 of 5 stars
Palo Alto
Jun 22, 2008
6/8 found this review helpful

The setting was very nice, but seemed somewhat worn. This is an enormous hotel--to get back to the elevators to our room from the pool was easily a quarter of a mile and all uphill. Same for walking to the lobby, though that wasn't uphill.
Problems:
1. It's a high-priced hotel, yet in order to get a decent seat by the pool you have to be at the pool before 7am in order to get some good chairs. If you leave for more than 60 minutes--like to get breakfast--the security guys can take your stuff and let someone else have your chairs. If you want a cabana, it's $300 a day, and oh, they can be reserved a year in advance, so good luck getting one if you didn't know about that. Competetive-not relaxing at all.
2. The food was only so-so and ridiculously expensive. The breakfast buffet was the best thing they had there, but there are many sparrows that land on the tables and place mats after people leave. You have to be careful not to lay your eating utensils down on the table or place mats. We went to the Four Seasons next door twice and they had no birds at all.
3. You pay a $25 resort fee that covers local calls and high-speed internet. The internet is not high speed and they offer a "higher speed" connection for $15 a day. I ended up using a Verizon PCI phone card for internet access and it was way better than their "free" version.

  • This TripAdvisor Member:
    • Liked — room and Bathroom, views
    • Disliked — pool policy, birds in the restaurants, too big
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SnorkelJoe's Summary
Date of Stay: June 2008
Traveled with: Family with teenagers
Visit was for: Quality time with family
Age group: 50-64
Member since: June 22, 2008
  • My ratings for this hotel are:
    • 2 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 1 of 5 stars Business service
Would I recommend this hotel to my best friend?
probably not
I recommend this hotel for:
Families with young children
I do not recommend this hotel for:
Families with teenagers
I selected this hotel as a top choice for:
Beach / Sun, Theme / Amusement park
Was this review helpful? Yes No
Check Rates
Average price*: $541 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Great place, Great pools, Not for Budget Conscious”

Grand Wailea Resort Hotel & Spa

4 of 5 stars
Bay Area, CA
Jun 19, 2008
6/7 found this review helpful

The Grand Wailea is a luxury hotel in a very exclusive area of Maui. The property is large and many of the rooms have been renovated (some renovation is still taking place). The pools are the star attraction here and definitely what brings more of the families to stay here than say the neighboring Four Seasons which caters more towards couples than families.

Of course, with a luxury hotel also comes a luxury price. Those wishing to stay here should also make sure to plan to spend extra for items that may be part of the normal room price at other places. For instance, if you have kids and want a microwave in your room, you can request one but at a $25 charge. If you want a refrigerator in your room, you can also request one at a $25 charge (they don't like you emptying out the in-room fridge of the stocked items). Valet parking is $20/night. Internet usage is extra as well. In a way, you feel like they are nickel and diming you to death for what you may already think is a fairly expensive stay for your family.

If you are like us and the idea of a $2.50 banana or a $3 can of Coke seems outrageous, do yourself a favor and take a nice evening walk over to The Shops at Wailea and pick up some snacks and drinks at the ABC Store where you'll pay more standard HI prices. If you've got a rental car, drive 5 minutes to Kihei and you'll be able to find grocery stores there as well where $2.50 can get you a bunch of bananas rather than a single one.

Outside of the on-property prices for food and goods, the property is a nice one. Our kids loved the kid's pool which wasn't too crowded while we were there in late May.

Overall, a great place to stay and if you watch the pocketbook, it won't get out of control.

  • This TripAdvisor Member:
    • Liked — The pools
    • Disliked — Outrageous costs of extras
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
noslengnow's Summary
Date of Stay: May 2008
Traveled with: Family with young children
Visit was for: Business
Age group: 35-49
Member since: September 27, 2005
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 4 of 5 stars Service
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
Young singles, Great pool scene, Families with young children, Families with teenagers
I do not recommend this hotel for:
Pet owners
I selected this hotel as a top choice for:
Beach / Sun, Business meeting / Event
Was this review helpful? Yes No
Check Rates
Average price*: $541 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Exquisite Beauty, Luxury and Fun”

Grand Wailea Resort Hotel & Spa

5 of 5 stars
Los Angeles, Ca
Jun 13, 2008
3/4 found this review helpful

We’re staying at The Grand Wailea for the fourth time. It is our favorite resort destination in the world. We have been bringing our family here since they were little and this time we have our teenager plus her friends.

Everything about the resort is just right from the friendly concierge (Richard) who set up our activities before we came here (He made 8 calls to make sure it was right)… to the startlingly beautiful setting, to the best pool in the world – rapids, slides, water elevator – nothing else like it. All other pools at other resorts are boring. One of our girls said “Where else could a pool entertain you for a week?” There is a rapids which we could go in all day, fast slides, little slides, caves, waterfalls on and on.

The spa is luxury and the therapists I’ve had are among the best in the world. You come in early for your treatment and relax in 7 different exotic baths, a waterfall shower, complimentary loufa treatment. Between the pools, spa, incredible setting, beautiful art, Maui’s other activities, the ocean and palm trees out your window you’ve truly got your ideal destination.

  • This TripAdvisor Member:
    • Liked — Depth of experience from the pools to the activities to the spa
    • Disliked — Not a thing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Enjoythemoment's Summary
Date of Stay: June 2008
Traveled with: Family with teenagers
Visit was for: Quality time with family
Age group: 50-64
Member since: March 19, 2006
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Great pool scene, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Pet owners
I selected this hotel as a top choice for:
Beach / Sun, Outdoor / Adventure, Golf, Spa
Was this review helpful? Yes No
Check Rates
Average price*: $541 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“A lot like a Vegas hotel...”

Grand Wailea Resort Hotel & Spa

3 of 5 stars
Fort Worth, TX
Jun 13, 2008
2/5 found this review helpful

The hotel was very nice and the presentation was great, but it was a bit overwhelming and chaotic when you moved beyond the lobby area. If you have kids and want to stay somewhere that balances resort pleasures with kid friendly activities, this is the place for you. If you are on a relaxing and romantic trip, don't stay here... stay next door at the Four Seasons. The pool area felt very cramped and chaotic - much like a water park! The adult pool was calm but not very inviting. One morning we woke to a horrific screaming temper tantrum child in the hallway, which happens when a property has lots of kids. The rooms are very nice and newly renovated but the walls and doors are thin, which means you hear lots of hallway and bathroom noises, including slamming doors. The food on property was good, but not amazing as we expected. It was far more expensive than can be found nearby. We spent a lot of time at the Four Seasons - awesome dining, calm and relaxed atmosphere and superb service.

  • This TripAdvisor Member:
    • Liked — Great lobby area, very nice rooms w/ patio, easy shopping, nice beach
    • Disliked — Noisy chaos. Felt like a waterpark. A bit too overdone for an island property.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
enmo's Summary
Date of Stay: May 2008
Traveled with: Spouse / significant other
Visit was for: Honeymoon
Age group: 25-34
Member since: January 30, 2008
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
Would I recommend this hotel to my best friend?
probably not
I recommend this hotel for:
Girlfriend getaway, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Older travelers, Great pool scene
I selected this hotel as a top choice for:
Beach / Sun, Outdoor / Adventure, Great food / Wine, Golf, Spa
Was this review helpful? Yes No
Check Rates
Average price*: $541 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Best family vacation ever”

Grand Wailea Resort Hotel & Spa

Jun 9, 2008
1/3 found this review helpful

After months of research on where to stay on Maui, my family and I chose the Grand Wailea and we were completely thrilled. The property is impeccably clean, service was over the top friendly, and the facilities were overwhelming with choices for all members of the family. I would go back in a heartbeat. I did NOT find it to be overcrowded at all. We never waited for any of the pool rides, and we never had any trouble getting a chair around the pool. Yes it's expensive but no more than any other luxury resort. Yes there might be a few peels in the wallpaper but really who cares! It's a gorgeous oceanfront resort with exceptional amenities and great service. If you are worried about peeling wallpaper then you are wasting your time in Hawaii.

  • This TripAdvisor Member:
    • Liked — Location, luxury
    • Disliked — Nothing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TexasTravelerAustin's Summary
Date of Stay: June 2008
Traveled with: Family with young children
Visit was for: Quality time with family
Age group: 35-49
Member since: May 30, 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Great pool scene, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Older travelers, Great pool scene
I selected this hotel as a top choice for:
Beach / Sun, Outdoor / Adventure
Was this review helpful? Yes No
Check Rates
Average price*: $541 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of Grand Wailea Resort Hotel & Spa

( 43-47 of 540 )
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Grand Wailea Resort Hotel & Spa Also Known As

Address: 3850 Wailea Alanui Dr, Wailea, Maui, HI 96753