We had a grerat week and could not believe the friendly staff everyone we met said good morning and how can they help.
My husband was attending a conference so we had breakfast and lunch every day at the hotel we were please with the service, the price the quality and the quanity of the food.
The bell service were very knowledgable and helpful.
The front dest staff always helpful and friendly. The room was great very clean and always done in a timley manner.
it is an easy trolley ride to the main part of the river walk ,with out being in the middle of all the noise.
I have reccomended this hotel to friends who are planning a trip the area and we will be back again.
The resturaunt managers on duty were alway in sight ,clearing tables pouring coffe and keeping things running smoothly during a busy time. ( we had a few hundred people eating at the same time.) There was a breakfast and lunch buffett for a reasonable price or order off the menu.
The price was also great.

If you like dirty rooms, a less than knowledgeable staff and a
management staff that is complacent ... this is the place you've been looking for. Toilet had urine, feces and pubic hair on the seat. Hair on shower wall, tile floor in bath area was very dirty. Old used hand towel behind coffe pot. Some type of goo dripping from A/C unit. DUST all over the room and the room smelled of meldew. Housekeeper dropped suit case on floor and all my clothes fell on floor and I found no note explaining why it happened or why my things were not picked up. Coffee cup in room had old coffee dried and crusted in the bottom. Night staff does not know where the vending areas are. Staff was not knowledgeable of local transportation option .... I could keep going but I think you get the picture.

We booked a weekend stay at the El Tropicano during spring break. The check in was quick and friendly. The service for the entire weekend was first rate. We had a large room. The room was very nice. The kids loved the flat screen TV. The bedding was great. We were suprised to find out that the large swimming pool was heated. The kids were very excited about being able to swim in a warm pool in March. The family ate three meals at the property. All of the meals were excellent and the price was very reasonable. My wife and I went to the bar and spent the entire evening Saturday night listening to a great band. I almost forgot to mention the large lobby. The lobby has a true tropical feel. I also liked the on property parking, because it is so convenient. We are looking forward to returning in the summer. Our only complaint is that the weekend went to fast. We loved the place.

I stayed for 3 nights on a spring break trip with my family in March 2008. Check-in was a breeze and my room was very clean and comfortable. Room service was very fast and the breakfast was great. I used the fitness area twice and it was very clean, all the equipment worked well. The pool and jacuzzi area was great and verty clean. Hotel staff was very accommodating and I was able to sleep well, which I really needed. It was very pleasant stay again, great location, clean rooms, and polite staff. It's a great place to get away and we will continue the tradition.